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Accessible Services

At Capital Metro, we strive to make taking transit easy for everyone. Whether you need special services for yourself, a family member or friend, you'll find access on all MetroBus and MetroRail vehicles. Our staff is ready to assist you, so let us know how we can help. Contact us at (512) 474-1200 or customer.service@capmetro.org.

Accessible formats and reasonable accommodations are available upon request. Contact Martin Kareithi at (512) 389-7583 or by email at: martin.kareithi@capmetro.org for more information.

Accessible Bus & Train Features

Lift and Ramp Access

Happy lady in a wheelchairAll Capital Metro vehicles provide convenient access to passengers who use wheelchairs or other mobility devices. Capital Metro buses "kneel" for easier boarding, and buses are equipped with lifts or low-floor ramps. MetroRail trains provide level boarding. The international access symbol is displayed on every accessible vehicle and on materials to indicate that the services are accessible to persons with disabilities. Learn more about boarding the bus or train with a wheelchair.

Seating Access

Seating in the front of the bus is reserved for seniors 65 and over, persons in wheelchairs, or other passengers with disabilities. The bus operator will be happy to assist you with seating upon request. On MetroRail trains, lower-level front seats are reserved for seniors and persons with disabilities.

Service Animals

Capital Metro welcomes service animals on board. However, service animals must be maintained underneath the seat and should not block the aisle. Riders with wheelchairs may allow their service animal to sit beside them, but should not block the aisle. Service animals that are small in size and cannot sit underneath the seat must sit in the handler's lap. Service animals are not permitted to occupy a seat unless there is a specific circumstance related to accessibility that requires it and only when a seat is available.

Tether Strap Program

Capital Metro offers a voluntary service that provides free yellow tethers (nylon loops) or yellow identification tape for wheelchairs that are challenging to secure on our Fixed Route or MetroAccess vehicles. This program is not limited only to MetroAccess registered passengers and is therefore open to all Capital Metro customers free of charge. Trained professionals will evaluate your wheelchair to determine the best location to place the tethers or tape. In order to receive this service, reservations must be made by calling 512-369-6083.

Calling Out Stops

In accordance with the Americans with Disabilities Act of 1990 (ADA), all buses and bus operators on fixed-route services will announce stops as follows:

  • Major stops/timepoints along the route.
  • Transfer locations and routes that serve them.
  • Major intersections.
  • Stops upon request.

This service provides passengers with information and orientation along the route and throughout the service area. An automated stop announcement system in English and Spanish announces major bus stops on board buses and trains and at all MetroRail station stops.

Accessible/Courtesy Stop Requests

Due to accessibility barriers at a bus stop or a customer's disability needs, requests to board or exit at a safe location along a route, other than a bus stop, is allowed upon request. Exceptions are all Limited, Flyer and Express services.

Bus Operator Training

Our bus operators are trained to meet the needs of passengers with disabilities, and can assist passengers when getting on and off a vehicle, and securing a wheelchair. They are also trained in sensitivity and awareness to meet the needs of passengers with disabilities. Assistance is provided upon request.

Free Passenger Training

Capital Metro also offers free fixed-route bus training for passengers with disabilities and seniors. For information or to schedule an appointment for training, call (512) 369-6083.

MetroAccess Service

MetroAccess Service is available to individuals who, because of a disability, are unable to ride a fixed-route bus. MetroAccess operates on an advance reservation basis for qualified passengers. Call MetroAccess at (512) 389-7501 for an application or for additional information. Get additional information about MetroAccess eligibility and the application process .

Access Advisory Committee

A blind man speaking with a man in a wheelchair while waiting for the busThe Access Advisory Committee is appointed by the Board of Directors to advise the Board regarding accessibility issues. To become involved in the Access Advisory Committee, which is responsible for many of the improvements to services for persons with disabilities and seniors, call (512) 389-7583 ( or 711) or come to the meetings held the first Wednesday of each month from 5:30 p.m. to 7:30 p.m. unless otherwise noted in monthly ACCESS meeting announcements. Get additional information about the committee

 

Capital Metro has a liaison for accessibility programs for seniors and persons with disabilities. Please contact Martin Kareithi at (512) 389-7583 or martin.kareithi@capmetro.org.

Learn More

On request, Capital Metro can provide:

  • Schedule books in large print.
  • Telephone service using Texas Relay 711 service.
  • Accessible online schedules and reasonable accommodations.