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Service Changes

Capital Metro strives to make its transit system efficient, convenient and reliable. Learn more about how we evaluate our service and improvement plans below.

 

What is a Service Change?

A bus turns a corner down townEvery day, changes occur to roads, businesses and communities that can affect the transit system. We respond by regularly reviewing these changes and then determining if adjustments need to be made.

Service changes allow us to modify existing route alignments, schedules, bus stops and facilities in order to improve overall service. Capital Metro is efficient with its resources, and allocates them accordingly based on ridership trends and route productivity.    

Service changes occur tri-annually to coincide with local school calendars. Typically, major changes are implemented in August and minor changes are implemented in January and June.

The service change process spans six to eight months and includes the following steps:

  • Proposal development
  • Community involvement
  • Board approval
  • Schedule development
  • Infrastructure
  • Customer information
  • Implementation

Want to know more? Watch this informative video about Capital Metro's service change process. (vídeo en español)