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Contact Capital Metro


Call Us

GO Line: (512) 474-1200

Call the GO Line for for schedules, trip planning and general assistance. Perfect for when you're out and about!

Customer Comments: 385-0190
Lost and Found: 389-7454
lostandfound@capmetro.org
TDD: 385-5872
(service for persons with hearing impairments)

E-Mail Us

Email us directly at customer.service@capmetro.org  

Or use the following forms for specific concerns:

 

Visit Us

Come in and see us for tickets, maps, and any other assistance we can offer.

Transit Store

Address: 323 Congress Ave Austin, TX 78701
Phone: 389-7454
Hours:
For General Inquires, Lost & Found, & Ticket Sales:
  • Monday - Friday 7:30 a.m. - 5:30 p.m.
For Reduced Fare and MetroAccess ID Cards:
  • Monday - Friday 8:30 a.m. - 4:30 p.m.

 

Other Services

MetroAccess

Eligibility: (512) 389-7501
Reservations: (512) 478-9647
Cancellations: 385-1268
Open Returns: 385-1271
Where's My Ride?: (512) 389-2767 or (512) 389-2768
Administrative Office: (512) 389-7480
FAX: (512) 369-7779

Hearing Impaired customers please use 7-1-1 Texas Relay

MetroRideShare

Carpool/Vanpool Matching Service
Find a Ride: 477-RIDE
E-Mail: alternative.transit@capmetro.org  


CARTS

Rural and Small Community Transportation
Find a Ride: 478-RIDE
Visit CARTS: http://www.ridecarts.com/  

Lost & Found

Phone: (512) 389-7454
E-mail:  lostandfound@capmetro.org 

Inside CapitalMetro

Headquarters &
Administrative Offices

2910 E. 5th St.
Austin, TX. 78702

Media Contacts

Francine Pares
Communications Manager
(512) 389-7435
francine.pares@capmetro.org  

Erica Macioge
Communications Specialist
(512) 369-6085
erica.macioge@capmetro.org  

Melissa Ayala
Communications Specialist
(512) 389-7572
melissa.ayala@capmetro.org  

Community Involvement

John-Michael Cortez
Community Involvement Manager
(512) 369-6201
john-michael.cortez@capmetro.org  

Ad Sales

Kevin Perkins
Account Sales Executive
(512) 369-7758
kevin.perkins@capmetro.org  

Human Resources

Job Line: 389-7450
Recruiting: 389-7473
Verification of Employment/Employeee Records: 389-7445
 

Jobs with Our Contractors


MetroAccess Sedan and Van Drivers Bus Drivers, Service Personnel and Mechanics Rail Operators and Mechanics

 

 

Legal Inquiries

Report Suspected Fraud or Abuse:

Capital Metro encourages an honest and ethical working environment. If you suspect that a Capital Metro employee or vendor is conducting business unethically, you can file a complaint anonymously and confidentially.

Fraud & Abuse Hotline: (512) 385-0371
Fraud & Abuse FAX: (512) 389-7559
Anonymous Ethics Complaint  

 
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