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Main Menu

Contact Capital Metro

Call Us

GO Line: (512) 474-1200

Call the GO Line for for customer service, schedules, trip planning and general assistance. Perfect for when you're out and about!

Lost and Found:

(512) 389-7454 

E-Mail Us

Email us directly at  

Or use the following forms for specific concerns:

Visit Us

Come in and see us for tickets, maps, and any other assistance we can offer.

Transit Store

Address: 209 West 9th Street, Austin, TX 78701
Phone: (512) 389-7454
For General Inquires, Lost & Found, & Ticket Sales:
  • Monday - Friday 7:30 a.m. - 5:30 p.m.
For Reduced Fare and MetroAccess ID Cards:
  • Monday - Friday 8:30 a.m. - 4:30 p.m.


Other Services


All MetroAccess Services:
Tel: (512) 852-7272
Fax: (512) 369-7779

Paratransit Eligibility:
Tel: (512) 389-7501
Fax: (512) 369-7779

Capital Metro Travel Training:
(512) 369-6083

Hearing Impaired customers please use 7-1-1 Texas Relay


Vanpool Matching Service
Find a Ride: (512) 477-RIDE


Rural and Small Community Transportation
Find a Ride: (512) 478-RIDE
Visit CARTS:  

Lost & Found

Phone: (512) 389-7454

Inside Capital Metro

Headquarters &
Administrative Offices

2910 E. 5th St.
Austin, TX. 78702


Community Involvement

Jackie Nirenberg
Community Involvement 
(512) 369-6201

Ad Sales

Kevin Perkins
Account Sales Executive
(512) 369-7758 

Human Resources

Job Line: (512) 389-7450
Recruiting: (512) 389-7473
Verification of Employment/Employee Records: (512) 389-7445

Jobs with Our Contractors

MetroAccess Drivers, Service Personnel and Mechanics Bus Drivers, Service Personnel and Mechanics Rail Operators and Mechanics


Legal Inquiries

Report Suspected Fraud or Abuse:

Capital Metro encourages an honest and ethical working environment. If you suspect that a Capital Metro employee or vendor is conducting business unethically, you can file a complaint anonymously and confidentially.

Fraud & Abuse Hotline: (512) 385-0371
Fraud & Abuse FAX: (512) 389-7559
Anonymous Ethics Complaint  

Media Contact

(News Media Only - After Hours) 512-592-2171