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Fares and Passes

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We know that no two riders are exactly alike, so we've structured our fares and passes to fit every specific need.

Transit Store Hours and Services

The Capital Metro Transit Store is located at 209 West 9th Street, at the corner of 9th and Lavaca in downtown Austin. We are open Monday through Friday, and closed during Capital Metro's Administrative Holidays.

You can reach us by phone at (512) 389-7454 or fax at (512) 369-6072.

General Inquires, Lost & Found, & Ticket Sales: Monday to Friday from 7:30 a.m. to 5:30 p.m.

Reduced Fare and MetroAccess ID Cards: Monday to Friday from 8:30 a.m. to 4:30 p.m.

Services offered by the Transit Store

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Fares and Passes

  • You can purchase Capital Metro bus passes at our Transit Store, on the new CapMetro App or at any participating retail outlet.
  • You can also purchase bus passes online with your debit/credit card (there is a five to seven day processing period from the time you place your order until you receive your passes).
 
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Schedule Books, System and Pocket Maps, and Quick Trip Itineraries

  • "Destinations" is Capital Metro's official schedule book, and provides the times and bus stop locations of all Capital Metro routes. "Destinations" is available for free as a download online, or you can buy it for $3 at the Transit Store.
  • System maps contain all Capital Metro bus routes and frequencies, while our pocket maps contain timepoint and bus stop location information for a single route. If the pocket map you need is not available, one can be printed for you! There is no charge for system or pocket maps.
  • You can also request a quick printed trip itinerary. Simply give the representative an origin and destination, and an itinerary will be provided to you for your trip. Due to staff availability, the Transit Store will make every effort to provide you with an up-to-date itinerary, however, we strongly encourage you to contact the Go Line at (512) 474-1200. The Go Line is equipped with the needed software to help you get to your destination as efficiently as possible.
 
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Lost & Found

Capital Metro is not responsible for any items left on our buses, at bus stops or transit centers. To find out if an item was turned in, call the Transit Store at (512) 389-7454.

  • If an item is lost and turned in Monday through Friday, it should arrive at Capital Metro's Transit Store by 3:30 p.m. the following day. If an item is lost on Saturday or Sunday, the item should arrive by 3:30 p.m. on Monday. Please contact the Transit Store Lost and Found after 4:00 p.m. to ensure that all newly arrived items have been properly processed. Note: Returned items can take up to three business days to arrive at the Transit Store.
  • Wallets, purses and prescription medications are given special consideration. If it has been less than one hour from the time you left your wallet, purse or prescription medication on a bus, please call the Go Line at (512) 474-1200. Go Line hours of operation are Monday through Friday from 7 a.m. to 8 p.m., and Saturday and Sunday from 8 a.m. to 5 p.m.
  • Please note that calls are returned within 24 hours of leaving a message. All messages left on Friday after 5:30 p.m. and during the weekend will be answered the next business day.
  • When calling in or leaving a message to check on a lost item, please let us know the following:
    • Your name, date and time the item was lost.
    • Type of item and description.
    • A contact number where you can be reached.
    • Name or identifying documents within (wallets, purses, envelopes).
    • If you spoke to a Customer Service representative, please provide the date, time and name of the person you spoke with.
     
 
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Reduced Fare ID Cards

  • Reduced Fare ID Cards are only issued to persons with a completed application during business hours. The cost of the card is $3. You can request an application via mail or fax by contacting the Transit Store, or download the application and instructions.
  • If you need to renew your card, please stop by the Transit Store and update your personal information by completing the Reduced Fare ID Card Renewal Form. There is a $3 fee for renewals.
  • If your card was lost, stolen or damaged, you can obtain a replacement for a $3 fee (third and subsequent replacement cards are $6) during the Reduced Fare ID Card hours.

Note: You must sign in by 4:25 p.m. in order to meet the 4:30 deadline for processing Reduced Fare ID Cards. No cards will be issued to persons arriving at or after 4:30 p.m. 

Other Capital Metro Services 

MetroAccess Services - For eligibility information and applications, please contact Capital MetroAccess at (512) 389-7480 or download the MetroAccess application. 

Go Line and Route Information - You can obtain route information 24 hours a day by calling the Go Line at (512) 474-1200 or visiting our online trip planner. The Go Line is also available to assist you with specific route information, comments, concerns and suggestions during business hours, which are Monday to Friday from 7 a.m. to 8 p.m., and Saturday and Sunday from 8 a.m. to 5 p.m.