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Customer Satisfaction Advisory CommitteeThe Customer Satisfaction Advisory Committee (CSAC) is appointed by the Board of Directors to provide guidance and advice on ensuring the quality of and improving the riding experience. Help us by filling out an Online Customer Comment Form or contact the Committee at ~CSACE-MailGroup@capmetro.org. Committee GuidelinesThe Customer Satisfaction Advisory Committee (CSAC) assists Capital Metro in developing and maintaining a transit system that is convenient, dependable and practical by providing advice and recommendations on planning, operations, services and all other matters of concern to Capital Metro customers. CSAC is comprised of 12 to 18 members who are primarily transit users appointed by the Capital Metro Board of Directors upon recommendation of the Capital Metro Chief Executive Officer. CSAC meets on the second Wednesday of every month from 6:00 - 7:30 PM unless otherwise noted in monthly CSAC meeting announcements. Meetings are currently held at the Terrazas Branch Library, 1105 East Cesar Chavez Street Austin, TX 78702. The public is encouraged to attend a meeting of the Customer Satisfaction Advisory Committee. For further information about committee meetings or for special accommodations, contact: John-Michael Cortez
Customer Satisfaction Advisory Committee Liaison Telephone 369-6201
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Capital Metropolitan Transportation Authority