Using Capital Metro Access Services
Capital MetroAccess is a demand-response, shared-ride service for people whose disabilities prevent them from riding regular bus and rail service. MetroAccess service complies with the Americans with Disabilities Act of 1990 (ADA). The term "paratransit" in this section refers to transit that is parallel in service to fixed-route bus service.
As defined by the ADA, a disability is recognized, with respect to an individual, as a physical or mental impairment that substantially limits one or more major life activities. All persons who, by reason of disability, are unable to use Capital Metro's fully-accessible bus and rail services may be eligible for MetroAccess Service.
Individuals interested in becoming a certified MetroAccess rider must go through an eligibility process. For information about the eligibility process, to request a MetroAccess application (applications should be brought to your eligibility appointment, not mailed) or to schedule an appointment, please call (512) 389-7501.
For more information about the MetroAccess program, please call:
Eligibility: (512) 389-7501
Reservations: (512) 478-9647
Cancellations: (512) 385-1268
Open Returns: (512) 385-1271
Where's My Ride?: (512) 389-2767 or (512) 389-2768
Administrative Office: (512) 389-7480
FAX: (512) 369-7779
Hearing Impaired customers please use 7-1-1 Texas Relay
Monday – Friday: 9:00 AM to 5:00 PM
Call Center Hours
Monday – Friday: 7:00 AM – 6:00 PM
Saturday & Sunday: 8:00 AM – 5:00 PM
Customer Service: (512) 474-1200
Customer Service TDD: (512) 385-5872
Administrative Offices: (512) 389-7400