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Using Capital Metro Access Services

Notice: Reasonable Modification of Policies and Procedures for People with Disabilities  

Capital MetroAccess is a demand-response, shared-ride service for people whose disabilities prevent them from riding regular bus and rail service. MetroAccess service complies with the Americans with Disabilities Act of 1990 (ADA). The term "paratransit" in this section refers to transit that is parallel in service to fixed-route bus service.

As defined by the ADA, a disability is recognized, with respect to an individual, as a physical or mental impairment that substantially limits one or more major life activities. All persons who, by reason of disability, are unable to use Capital Metro's fully-accessible bus and rail services may be eligible for MetroAccess Service.

Individuals interested in becoming a certified MetroAccess rider must go through an eligibility process. For information about the eligibility process, to request a MetroAccess application (applications should be brought to your eligibility appointment, not mailed) or to schedule an appointment, please call (512) 389-7501.

For more information about the MetroAccess program, please call:


All MetroAccess Services:

Tel: (512) 852-7272
Fax: (512) 369-7779

Paratransit Eligibility:
Tel: (512) 389-7501
Fax: (512) 369-7779

Capital Metro Travel Training:
(512) 369-6083
Hearing Impaired customers please use 7-1-1 Texas Relay

Office Hours
Monday – Friday: 9:00 AM to 5:00 PM

Call Center Hours
Monday – Friday: 7:00 AM – 6:00 PM
Saturday & Sunday: 8:00 AM – 5:00 PM

Capital Metro
Customer Service: (512) 474-1200
Customer Service TDD: (512) 385-5872
Administrative Offices: (512) 389-7400