| Members present Mary Ward, Secretary Chair Paratransit Subcommittee Jane Lansaw Chair Fixed Route Subcommittee William Brown Member Paratransit Subcommittee Josè Loera Member Fixed Route Subcommittee Amy Litzinger Member Paratransit Subcommittee Malcolm Graham (also Proxy for Judy Watford) Member Paratransit Subcommittee Cathie Schumacher Member Paratransit Subcommittee David Patterson Member Paratransit Subcommittee Members Absent Judy Watford, Chair Diane Bomar, Vice Chair (Malcolm Graham proxy for Judy Watford) (Carlos Aleman proxy for Diane Bomar)) | Members Absent Judy Watford, Chair Diane Bomar, Vice Chair (Malcolm Graham proxy for Judy Watford) (Carlos Aleman proxy for Diane Bomar)) Capital Metro Staff Present Inez Evans, Director Paratransit Rafael Villarreal, Assistant Director of Paratransit Nancy Crowther, Capital Metro Liaison Kathleen Moore, Training Department Betty Craven, Paratransit Field Supervisor Guests Paratransit Present Scott Meyer Carlos Aleman (Proxy) Linda Litzinger |
- Call to Order:
The meeting was called to order at 5:32 p.m. by Access Secretary, Mary Ward with 5 members present and one proxy for a total of 6 voting members. 3 members came in later in order to bring the total attendance to 8 members and 2 proxies. - Approval of Minutes:
Cathie Schumacher moved and Will Brown seconded the approval of minutes. The minutes were approved by 5 yeas, 0 nays,1 abstaining. - Citizens’ Communication:
No one wished to speak. - Announcements:
Nancy Crowther provided the timelines for the voting process in the upcoming primary elections. She also provided dates times and places for the upcoming community meetings: AMCPD: Monday February 11, at noon at City Hall, The National Federation of the Blind also meets the third Saturday of each month at 10:30 a.m. at the Austin Historical Archives at 810 Guadalupe February 16. The American Council of the Blind meets on the third Saturday of the month at 11:30. Currently, it meets at Threadgill’s. CSAC (Customer Services Advisory Committee) will meet on Tuesday, February 5.Inez Evans provided information regarding the New General Manager for StarTran, Terry Crews who will be working with the bargaining unit throughout February and March and officially begin her position April 7, 2008. - Chair Report
David Patterson provided a brief overview of the events and the reporting to the Board of Director’s provided by Judy Watford. - Staff Reports
Rafael Villarreal presented the monthly Paratransit statistical reports. Mr. Patterson reported that there are problems with both fixed route and Paratransit IVR programs. It was requested that the “Friendly Reminder” be removed from the Paratransit recording. Reports from customers on the issues with IVR are being investigated and fixed by the Technology Department as soon as they are reported. Over 1,032 calls are received on the IVR weekly. Concerns related to the lack of call backs for time changes have been corrected. Data also shows that some customers have requested not to receive those calls by having previously pressed the #5 key to omit call backs. The new Paratransit van (pilot) will be available for committee review on or about March 7. The Taxicab Voucher procedural changes are going into effect with customers receiving 30-days notice on changes. Due to massive efficiencies taking place within scheduling, the voucher participants are now able to have their rides scheduled on the Paratransit vehicles. A request was made to receive a copy of the taxicab contracts and the vehicle requirements. - Subcommittee reports:
The subcommittees met January 30. Jane Lansaw reported on the meeting and presentation by Meredith Highsmith. The committee focused on the ‘Dillo Task force and vehicle desires, service changes and the move of the Capitol bus stop. The Paratransit subcommittee addressed the statistics and procedural changes to make better use of seats on the Paratransit vehicles with shared ride capacity. Concerns were raised on the early (2 hours) pick ups and deliveries at sites were not open for business at the early times.Ms. Inez Evans reported the committee should reconsider the amount being charged for No-shows. She proposed that we consider a revised amount of $10.00. These changes should help Capital Metro to control cancellations and wasted resources.
The next scheduled subcommittee meetings are February 27 5:30-7:30pm.
- Old Business-By-Law Revisions
Malcolm Graham proposed that Access consider changing the by-laws so that terms would be lengthened to three years with two terms or that term limits be removed. The issue of who can be a proxy for a member was also discussed. The issue of the requirement for the person to have a disability came up. The information will be passed to the Chair for further guidance and resolution prior to the approval by the committee. - Citizen Communication
No one signed up to speak - Adjournment:
The meeting was adjourned at 7:00 p.m. The next meeting is scheduled for March 5, 2008 5:30-7:30pm.
Respectfully submitted,
Nancy Crowther for
Nancy Crowther for
Access Secretary
Capital Metropolitan Transportation Authority
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