Capital Metropolitan Transportation Authority

CUSTOMER SATISFACTION ADVISORY COMMITTEE 
November 1, 2005

6:00 PM

Capital Metro, 323 Congress, 1st Floor

 

EXECUTIVE SUMMARY

 

 

Members:        Rene’ Barrera, Colleen Fisher Stoll, Bettye (BJ) Taylor, John Stephen Taylor, and Verona Thornton.

 

Associates:     Joseph Thornton and Jerry Balaka

 

Staff:                Patricia Guajardo, Dottie Lancaster, and Roberto Gonzalez

 

 

               I.      Meeting called to order at 6:08 PM.

I.                     Approval of Minutes.  Due to the lack of a quorum, approval of the minutes from the October 4, 2005 CSAC meeting was deferred to the December 6, 2005 meeting.

 

II.                   Staff Presentations

·         Bus Stop Policies and Guidelines.  Roberto Gonzalez provided the Committee a general update, including the Burnet/Rutland intersection.  René Barrera raised concerns about liability issues, specifically regarding a bus stop trash receptacle placed in a hazardous position located on S. Lamar (i.e., bus stop is on a slope and poses to be a safety hazard).  This retaining wall has already been struck by a car in the past.  Mr. Gonzalez answered various questions from the Committee and provided the Committee members an updated CMTA report addressing bus stop policies and guidelines.

 

·         Route Detours, Closures and Operations.  Dottie Lancaster provided the Committee an overview of how CMTA staff (Action Team) learns about and interacts with the City of Austin to plan for and deal with detours and road closures, including construction and special events problems.  Specific concerns and questions were raised by Jerry Balaka and Joseph Thornton about the upcoming Trail of Lights event.  Ms. Lancaster responded to those questions and concerns and provided the Committee a summary sheet.

 

         III.        Subcommittee Reports

·         Rapid Transit Subcommittee (René Barrera).  No report.

·         Amenities Subcommittee (David Patterson).  No report.

·         Technology Subcommittee (Open).  No report.

·         Fixed Routes Subcommittee (Jerry Balaka). 

Mr. Balaka raised concerns about the Airport Flyer (#100) route and ways to

 

make it more “user friendly”, including modifications involving the stop and signage at the Hilton Hotel.  Mr. Gonzalez responded to Mr. Balaka’s comments and questions.  Mr. Balaka requested more detailed information about ridership

on the #100 route and Mr. Gonzalez stated that data would be provided.

 

IV.           New/Other Business

·         John Stephen Taylor asked staff to provide an update on the Triangle Park‑and‑Ride (#101 N. Lamar Ltd. route) at the next Committee meeting; however, Mr. Gonzalez provided an update immediately.

 

·         Mr. Barrera stated that he would be coordinating with Ms. Guajardo to arrange for certificates of appreciation for Committee members whose terms would be expiring soon.

 

V.                     Action Items

·         Chairman requested that Ms. Lancaster investigate peer cities for best practices in regard to special events and alternate routes, with a focus on Capitol cities (i.e., Washington D.C.). 

 

·         Recognition of CSAC members whose terms have expired.

 

VI.                   Meeting adjourned at 7:20PM.

 

VII.                  Next meeting date: December 6, 2005

 

                     

   Respectfully Submitted by:

                    John Stephen Taylor, CSAC Acting Secretary

 

 

                      Patricia Guajardo, CSAC Committee Liaison 

         Community Relations Specialist

         Capital Metropolitan Transportation Authority

         Downtown Office:

         323 Congress Avenue

         Austin, Texas  78701 

         V - 512.369-6201

         F - 512.369.6072

         patricia.guajardo@capmetro.org