CUSTOMER SATISFACTION ADVISORY COMMITTEE
EXECUTIVE
SUMMARY
Date:
Time:
Location: Capital Metro, 323 Congress, 1st
Floor Conference Room
Members: Rene’
Barrera, Dr. Bob Harkins, David Patterson, and Alfredo Ojeda
Associates: Joseph Thornton, Colleen Stoll, Jerry Balaka, and Jesse Chapa,
Staff: Judey
Dozeto, Rick L’Amie, Barney Sifuentes, and Allen Walker, plus Guest Presenters John
Freach and Suzi Poore of FD2S.
The meeting was called to order at
A quorum was not present.
Meeting Highlights:
The committee received two major presentations:
- Proposal on the new 31-Day Rolling
Pass and 1 Day Fare, by Barney Sifuentes.
Mr. Barrera summarized that those in attendance expressed positiveness about the proposal, although no vote was
taken due to the lack of a quorum. This
proposal is intended for presentation to the Board during March.
- Proposal on the new transit stop
‘typology’, by John Freach and Suzi Poore of FD2S. Display boards of proposed signage were
displayed and reviewed. Inclusive
in this plan is the entire methodology of information communication at bus
stops, including information signage, amenities, placement, and rationale
for stops. The next step in the
development of this initiative is to perform usability testing on certain
routes to gain feedback from riders and operators.
New/Other Business:
- A motion was made and passed to
table approval of the February minutes, pending receipt of the full
minutes (and not the Executive Summary).
- Both Mr. Barrera and Dr. Harkins
gave praise for Cap Metro’s efforts to share plans and proposals, and to
seek input from groups like CSAC.
- Airport signage was raised as a
concern. Mr. L’Amie gave an update
on some initiatives currently underway to improve airport signage,
including kiosk-style electronic information booth(s) and consolidating
stop locations and related signage, all in an effort to reduce or
eliminate user confusion.
Action Items:
- Carried forward as a reiteration
from February is a recommendation to bring the following CSAC applications
forward for review by President/CEO for possible Board action: John Taylor, Colleen Stoll and Barbara
Espinoza.
- Dr. Harkins asked Mr. Barrera that
Travis Hausmann be recognized at the next Board Meeting for the work he is
doing at The University of Texas.
- Future Agenda Items: Amenities, Mobility Impaired Card
Update, Farebox Ridership numbers (April), visit the
The meeting adjourned
at
The April CSAC
meeting will be held on the UT campus at the Trinity Parking Garage on the
southeast corner of