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Capital Metropolitan Transportation Authority
CUSTOMER SATISFACTION ADVISORY COMMITTEE
Wednesday September 9, 2009
Austin City Hall
6:00 PM


MINUTES
Members:Roger Cauvin, Oscar Gaytan, David Patterson, BJ Taylor, Jean Mather, Kirk Royal
Visitors:Pat Bartel
CMTA Staff: John-Michael Cortez, Dottie Watkins, Roberto Gonzalez
  1. Introduction of CSAC members, staff, and visitors
  2. Approval of Minutes for August 12, 2009 CSAC Meeting

    This item was tabled due to lack of a quorum of the committee.

  3. Citizens Communication

    Mr. Bartel spoke regarding bus operators passing blind and other disabled passengers at stops. Cap Metro staff will follow-up with Mr. Bartel, and an item will be added to the October CSAC agenda on this issue.

  4. January Service Change Concepts

    Mr. Gonzalez reviewed potential service change proposals for January 2010. In the proposed 2010 budget, service is to be reduced by less than one percent, or 10,000 vehicle hours. Staff is developing proposed service changes to make reductions on this scale. Staff is evaluating the existing schedule to identify potential efficiencies, evaluating mid-day service for some routes, achieving a greater cost recovery on the E-Bus service from UT, and evaluating elimination of the least productive routes in the system based upon riders per hour.

    Mr. Gonzalez reviewed several mainline routes that have one or more trips with low productivity that could be considered for elimination or alteration. Specifically, Mr. Gonzalez discussed the proposed elimination of Route 202 serving the Battlebend Neighborhood.

    The January proposal for service changes has not been finalized, but these are the general concepts that will be evaluated for the proposal. The formal proposal for January service changes will be presented at CSAC’s October meeting at which time CSAC may develop a recommendation to the Board of Directors. The proposals will be emailed to CSAC for their consideration prior to the October Meeting.

  5. ServicePlan2020 Preliminary Service Concepts

    Mr. Gonzalez provided a brief overview of the ServicePlan 2020 Project. Initial public involvement meetings have been held regarding the initial service concepts, which were developed with input from community advisory groups and bus operators. The proposed service concepts are intended to increase frequency on productive corridors, improve route directness, plan for new service in growing areas, reduce service in low productivity areas, and streamline downtown operations. Based upon community input received thus far, revised alternatives will be presented to the community in late September or early October. Staff will then take additional feedback on the revised proposals. Staff hopes to finalize service concept proposals and present them to the Board for approval by January 2010. Mr. Gonzalez then reviewed several of the proposed service concepts.

  6. 2010 Budget Update – John-Michael Cortez

    Mr. Cortez provided a summary of the recently revised staff recommended budget for 2010. Mr. Cortez noted that the proposed budget has changed several times based upon community input and direction from the Capital Metro Board. The proposed budget includes a reduction of service equating to nearly 1.6% and implementation of changes to MetroACCESS. The revised budget proposal no longer includes an expedited fare increase, rather the fare increase would take effecting August as previously planned. $2.6 Million in stimulus money would be reallocated to operations from rail improvements and some bus purchases would be deferred in order to close part of the budget gap.

  7. Report from Urban Transportation Commission

    No report.

  8. Report from ACCESS Committee

    Mr. Patterson reported on the status of the proposed MetroACCESS changes and an upcoming Board public hearing on the matter. Mr. Patterson made the Committee aware of the upcoming ACCESS Fixed Route Sub Committee meeting.

  9. Report from ServicePlan 2020 Community Advisory Council

    No report.


line seperatorCapital Metropolitan Transportation Authority
2910 East 5th Street | Austin, Texas 78702 | (512) 389-7400
Specific Route Information | (512) 474-1200