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Customer Satisfaction Advisory Committee

The Customer Satisfaction Advisory Committee (CSAC) assists Capital Metro in developing and maintaining a transit system that is convenient, dependable and practical by providing advice and recommendations on planning, operations, services and all other matters of concern to Capital Metro customers. CSAC is comprised of 12 to 18 members who are primarily transit users appointed by the Capital Metro Board of Directors upon recommendation of the Capital Metro Chief Executive Officer.

CSAC Meeting Schedule:
CSAC meets on the second Wednesday of every month from 6:00 - 7:30 PM unless otherwise noted in monthly CSAC meeting announcements.  Meetings are currently held at the Terrazas Branch Library, 1105 East Cesar Chavez Street Austin, TX 78702.

Meeting notices are posted on www.capmetro.org

You are encouraged to attend a future meeting of the Customer Satisfaction Advisory Committee.


CSAC Membership

Current MembershipAppointed by Term Expires
Roger Cauvin Chris Riley 2013
Oscar Estrada Gaytan Frank Fernandez 2013
Rich MacKinnon Ann Stafford 2013
Mark Sze-To John Langmore 2013
Bettye J. Taylor Beverly Silas 2013
John Taylor Justine Blackmore-Hlista 2013
Laura Willard Norm Chafetz 2013
Jace Deloney Mike Martinez 2013
Vacant Mike Martinez  


CSAC Minutes
CSAC Application
CSAC Bylaws
On-line Customer Comment Form

John-Michael Cortez
CSAC Committee Liaison
Telephone 369-6201


line seperatorCapital Metropolitan Transportation Authority
2910 East 5th Street | Austin, Texas 78702 | (512) 389-7400
Specific Route Information | (512) 474-1200