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Customer Satisfaction Advisory Committee

The Customer Satisfaction Advisory Committee (CSAC) assists Capital Metro in developing and maintaining a transit system that is convenient, dependable and practical by providing advice and recommendations on planning, operations, services and all other matters of concern to Capital Metro customers. CSAC is comprised of 12 to 18 members who are primarily transit users appointed by the Capital Metro Board of Directors upon recommendation of the Capital Metro Chief Executive Officer.

CSAC Meeting Schedule:
CSAC meets on the second Wednesday of every month from 6:00 - 7:30 PM unless otherwise noted in monthly CSAC meeting announcements.  Meetings are currently held at the Capital Metro transit store at 323 Congress Avenue

Meeting notices are posted on www.capmetro.org

You are encouraged to attend a future meeting of the Customer Satisfaction Advisory Committee.


CSAC Membership

NAME AFFILIATION TERM ENDS OFFICE
Oscar Estrada Gaytan MetroBus Rider 1/31/2011  
Roger L. Cauvin MetroBus Rider 1/31/2011  
Rich MacKinnon Urban Transportation Commission   Vice-Chair
David Patterson ACCESS Committee    
Mark Sze-To MetroBus Rider 3/31/2012  
Kirk Royal MetroBus Rider 3/31/2012 Chair
BJ Taylor MetroBus Rider 8/31/2010  
Laura Willard MetroExpress/MetroRail Rider 8/31/2010  
Jean Mather MetroBus Rider 1/31/2011  
Stella Smith MetroBus Rider 1/31/2011  
Leslie Luciano MetroBus Rider 2/28/2012  
Amber Gugino MetroBus Rider 3/31/2012  


CSAC Application
CSAC Bylaws
On-line Customer Comment Form

John-Michael Cortez
CSAC Committee Liaison
Telephone 369-6201


line seperatorCapital Metropolitan Transportation Authority
2910 East 5th Street | Austin, Texas 78702 | (512) 389-7400
Specific Route Information | (512) 474-1200