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Lift-Equipped Buses

Capital Metro buses and trains are accessible to riders who use wheelchairs. If you use a wheelchair or other mobility device and need assistance, bus operators are ready to help you secure your wheelchair. If you'd like to practice using the lifts and securing your chair before you ride, we'll arrange it. Call (512) 369-6083.

Boarding the Bus Using Your Wheelchair

  • Wait at the bus stop. If the stop is not accessible, flag a bus to stop along the route. When the bus stops, stay back and let other riders off and on the bus.
  • When the lift platform lowers to the ground, back your chair onto the lift.
  • Lock your chair's brakes, hold on to the lift's handrail and let the bus operator know you're ready to be lifted into the bus.
  • Once you're on the bus, present your Reduced Fare ID Card and pay your fare, and the bus operator will help secure your chair. Each bus has at least one area available for passengers who use wheelchairs or other mobility devices. The seats flip up so you can back your chair into the area. Each area is equipped with a wheel clamp, a lap belt and additional securement belts.
  • Inform the Bus Operator about where you will get off, so the bus can be positioned for your convenience. As your stop approaches, pull the stop request cord, push the stop request tab on the wall or remind the bus operator.

Getting Off the Bus

  • Let other riders get on and off before moving from your secure seating area.
  • Unfasten the lap belt and securement belts and push down on the wheel clamp lever to release the lock. The bus operator will help you.
  • Move onto the lift platform, set your brakes and let the bus operator know you are ready to lower the lift out and away from the bus. When the platform barrier opens, get off the platform and, for your safety, move away from the bus.

We're Here for You

If you have suggestions or comments about Capital Metro service, please contact our Passenger Assistance Department at (512) 385-0190.

The Access Advisory Committee provides the Capital Metro board of directors with recommendations for service enhancements. If you would like more information please call (512) 389-7583.

More Services

If you use a cane, crutches, walker, service animal or other mobility device, we offer additional services:

  • Our bus operators will pull close to the curb to make it easy to get on and off the bus. The bus operators can also allow you extra time and assistance.
  • If you need the bus to be lowered so you can climb the stairs more easily, ask the bus operator to help you.
  • Seating at the front of the bus is reserved for senior citizens and passengers with disabilities. On MetroRail trains, lower-level front seats are reserved for senior citizens and persons with disabilities.

Reduced Fare ID Card

Passengers with a Reduced Fare ID Card may ride MetroBus, MetroExpress and MetroRail services for a reduced fare (half-price), including seniors 65 and over, Medicare card holders, and persons with qualifying disabilities. MetroAccess-certified riders are also eligible for reduced bus and rail fares with their Capital Metro-issued IDs. Riders must apply for the Reduced Fare ID. Learn more. The ID card costs $3 and is valid for two years.

Additional Information:

  • Capital Metro customer service representatives offer route and schedule information at 474-1200. The same information is available through TDD service for persons with hearing impairments (385-5872) and in large print upon request.
  • Our bus operators call out major stops along the route and call out stops upon request for the traveling convenience of our riders.

If you have comments or suggestions for Capital Metro, send them to


line seperatorCapital Metropolitan Transportation Authority
2910 East 5th Street | Austin, Texas 78702 | (512) 389-7400
Specific Route Information | (512) 474-1200