MetroAccess Service

Capital MetroAccess is a demand-response, shared-ride, door-to-door service for people whose disabilities prevent them from riding regular bus and rail service. The MetroAccess service complies with the Americans with Disabilities Act of 1990 (ADA). “Paratransit” refers to transit that is parallel in service to fixed-route bus service.

As defined by the ADA, a disability is recognized, with respect to an individual, as a physical or mental impairment that substantially limits one or more major life activities. All persons who, by reason of disability, are unable to use Capital Metro’s fully-accessible bus and rail services may be eligible for MetroAccess Service.

Individuals interested in becoming a certified MetroAccess rider must go through an eligibility process.

The first step is completing a MetroAccess application. You can request an application by contacting MetroAccess Eligibility at (512) 389-7501 or eligibility@capmetro.org.

Return the completed application to eligibility@capmetro.org, fax it to (512) 369-7779), or mail it to:

TELEPHONE LISTINGS

MetroAccess
Information and Reservations 478-9647
Cancellations and Open Returns 385-1268 or 385-1271
Where's My Ride? 389-2767 or 389-2768
Administrative Office 389-7480
TDD 389-3230
FAX 369-7779

Capital Metro
Customer Service 474-1200
Customer Service TDD 385-5872
Administrative Offices 389-7400

Capital Metropolitan Transportation Authority
2910 East 5th Street | Austin, Texas 78702 | (512) 389-7400
Specific Route Information | (512) 474-1200