Transit Store: Hours and Services

The Capital Metro Transit Store is located at the corner of 4th and Congress Avenue in Austin’s downtown area. We are open Monday through Friday and closed during Capital Metro's Administrative Holidays:

323 Congress Ave
Austin, TX 78701

Voice: (512) 389-7454
Fax: (512) 369-6072

General Inquires, Lost & Found, & Ticket Sales:
Monday - Friday
7:30 a.m. - 5:30 p.m.

Disability Fare Cards
Monday - Friday
8:30 a.m. - 4:30 p.m.

Services offered by the Transit Store

Tickets and Passes

• You can purchase Capital Metro bus passes at our Transit Store or at any participating Ticket Outlet
  • HEB
  • Randall’s
  • Fiesta
• You can also purchase bus passes with your debit/credit card online (there is a 5-7day processing period from when you place your order until you receive your passes)
  • Buy Tickets Online

Schedule Books, System and Pocket Maps, and Quick Trip Itineraries

• Schedule books provide the times and bus stop locations of all Capital Metro routes, for a one dollar fee plus two dollars shipping and handling you can Request a Schedule Book be mailed to you. Schedule Books are also available for purchase ($1.00) at our Transit Store.
• System Maps contain all Capital Metro bus routes and frequencies, pocket maps contain time point and bus stop location information for a single route, if the pocket map you require is not available, one can be printed for you. There is no charge for system or pocket maps.
• You can also request a quick printed trip itinerary, provide the representative with an origin and destination and an itinerary will be provided to you for your trip. Due to staff availability, the Transit Store will make every effort to provide you with an up to date itinerary however, we strongly encourage you to contact the Go Line at (512) 474-1200. The Go-Line is equipped with the needed software to help you get to your destination as promptly as possible.

Customer Service Concerns

• Submit your suggestions, concerns, and compliments in writing Monday – Friday at the Transit Store or contact the Go-Line at (512) 474-1200. Go-Line hours of operation are Monday – Friday, 6:00 a.m. – 10:00 p.m., Saturdays 6:00 a.m. – 8:00 p.m. and Sundays 7:00 a.m. –6:00 p.m.

Lost & Found
Capital Metro is not responsible for any items left on our buses, bus stops, or transit centers. To find out if an item was turned in please call the Transit Store during General Inquiries hours.

• Items lost today, if turned in will arrive at Capital Metro’s Transit Store by 3:00 p.m. Monday through Friday, please contact the store after 3:30 p.m. to ensure all newly arrived items have been properly processed. Please note: If an item was turned in, in some cases it can take up to three business days for it to arrive at the Transit Store.
• Items lost on Fridays, Saturdays, and Sundays, if turned in, will arrive by Monday at 3:00 p.m., please contact the store after 3:30 p.m. to ensure all newly arrived items have been properly processed. Please note: If an item was turned in, in some cases it can take up to three business days for it to arrive at the Transit Store.
• Wallets, purses, and prescription medication are given special consideration; if it has been less than one hour from the time you left your wallet, purse or prescription medication on a bus; please call the Go-Line at 512-474-1200. Go-Line hours of operation are Monday – Friday, 6:00 a.m. – 10:00 p.m., Saturdays 6:00 a.m. – 8:00 p.m. and Sundays 7:00 a.m. – 6:00 p.m.
• When calling in or leaving a message to check on a lost item, it would help to know the following:
  • Your name, date and time the item was lost
  • Type of item and description
  • A contact number where you can be reached
  • Name or identifying documents within (wallets, purses, envelopes)
  • If you spoke to someone at our Go-Line (512) 474-1200), please provide the date, time, and name of the person you spoke with
  • Calls are returned within 24 hours of leaving a message. All messages left on Friday after 5:30 p.m. and during the weekend will be answered the next business day

Disability Fare Cards

• To find out if you qualify for a Disability Fare Card, please see our Eligibility Criteria
• Disability Fare cards are only issued to persons with a completed application during the times above, you can obtain an application via mail, fax, or online at Disability Fare Card Application - New Applicant.
• To request a mailed or faxed application, please contact the store during General Inquiries hours.
• If you need to renew your card, please stop by the Transit Store during Disability Fare Card hours and update your personal information by completing the Disability Fare Card - Renewal Form , there is a $5.00 fee for renewals.
• If your card was lost, stolen, or damaged you can obtain a replacement for a $5.00 fee (third replacement and onwards are $10.00) during Disability Fare Card hours.

Please note for the Disability Fare Card Program: You must sign in by 4:25 p.m. in order to meet the 4:30 deadline. No cards will be issued to persons arriving at or after 4:30 p.m.

Other Capital Metro Services

Special Transit Services For eligibility information and STS applications contact Capital Metro’s Special Transit Services (STS) at (512) 389-7480 or you can also download an application at Special Transit Service Information

Go-Line and Route Information Obtain route information 24 hours a day by calling the Go-line at (512) 474-1200 or visiting our Web Trip Planner. Our Go-Line is also available to assist you with specific route information, comments, concerns, and suggestions during business hours: Monday – Friday, 6:00 a.m. – 10:00 p.m., Saturdays 6:00 a.m. – 8:00 p.m. and Sundays 7:00 a.m. – 6:00 p.m.

Capital Metropolitan Transportation Authority
2910 East 5th Street | Austin, Texas 78702 | (512) 389-7400
Specific Route Information | (512) 474-1200 | (800) 474-1201