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Service Changes

Capital Metro strives to make its transit system efficient, convenient and reliable. Learn more about how we evaluate our service and improvement plans below.

 

Service Guidelines

Two buses on Congress AveThe Service Guidelines and Standards provides an impartial and objective set of criteria by which services can be assessed and informed decisions made regarding transit resource allocation. This document is a policy tool that reflects the mission and goals of Capital Metro. It is is a living document, and will be reviewed at least every other year with the Capital Metro board of directors.

The first section of the Service Guidelines and Standards contains guidelines for the general design of the overall transit system. This section also lays out guidelines for service characteristics, including the service span and frequency. Guidelines are to be used with some flexibility but reflect the intent of Capital Metro in service design and delivery.

The second section describes the standards for service evaluation. This section lays out the methodology by which existing fixed route services are evaluated and how poorly performing routes are identified. This methodology is to be applied rigorously and consistently in determining the performance of individual routes.

Download the Service Guidelines and Standards.