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Shuttle Bus Satisfaction Survey
Spring 2005		UT Parking & Transportation Services
THE UNIVERSITY OF TEXAS AT AUSTIN
We would like your feedback on the quality of the "UT Shuttle Service". Please rate your riding experience for one route, by selecting from the responses provided for each statement below:
please select one route to evaluate: you may comment on other routes and/or aspects at the end of the survey.

BD CP CR DF ER FA FW IF LA LS NR PL PRC RR WC WL
UNIVERSITY AFFILIATION
Faculty/Staff
Student
FREQUENCY OF USE
Daily 2 - 3 times
per week		 Once per
week		 Twice a
month		 Never
I ride the UT Shuttle bus.
I ride Capital Metro buses.
(E-Bus, #1, Airport Flyer, Express/Flyer)
OPERATION
Excellent Good Fair Poor Very Poor
The operation of the bus is safe.
The bus driver is courteous and well behaved.
The bus is clean and the condition of the bus is adequate.
Bus arrives on time
Information about UT Shuttle service is available
LEVELS OF SERVICE
Very Often Often Sometimes Rarely Never
I am able to find a seat on the bus
My wait for the bus is less than ten minutes
CONVENIENCE
Strongly
Agree		 Agree Neutral Disagree Strongly
Disagree
There are an adequate number of buses assigned to each UT Shuttle Route
The hours of service are adequate.
The shuttle serves the correct destinations.
FUTURE CONSIDERATIONS
Strongly
Agree		 Agree Neutral Disagree Strongly
Disagree
Bus frequency should be increased.
I would be willing to pay more money to increase shuttle service.
COMMUNICATION
PTS/CMTA
web site		 Shuttle
Brochure
Schedule
Book		 CMTA Call
Center
(474-1200)		 Signs at the
bus stop		 Don't care/know
My primary source for shuttle route and schedule information is?
My primary source for shuttle detour information is?
My primary source for Capital Metro mainline route and schedule information is?
COMMENTS Reflecting this Route
Please select another route you wish to leave comments about
BD CP CR DF ER FA FW IF LA LS NR PL PRC RR WC WL
ADDITIONAL COMMENTS