VaccineAccess
Your Ride to Receive the Vaccine

CapMetro is offering complimentary curb-to-curb service for eligible community members to receive the COVID-19 vaccination. Our MetroAccess vehicles are now accepting requests from community members and healthcare providers for transportation assistance to obtain COVID-19 vaccinations through phases I and II. Complimentary trips are currently available to individual customers only at this time.

Please note: Capital Metro is only providing transportation, not the vaccine itself. Customers must secure and schedule their vaccine dose with their healthcare provider.

How to Make Your Reservation

Call 512-369-6050 weekdays 7 a.m. to 6 p.m. and Saturday-Sunday 8 a.m. to 5 p.m. to request your trip at least 1 day in advance.

When making the reservation, customers will need the following information:

Service is available during regular MetroAccess hours of operation and within the current MetroAccess ADA service area. VaccineAccess trips are free to customers receiving the vaccine.

Customers should expect their ride to arrive within 30 minutes before or after their scheduled pickup time. When the appointment has ended, customers may call for their return pickup to be dispatched.

Please note at customers are required to wear face masks while on transit vehicles and when at our facilities. Per federal mandate, face masks must cover your nose and mouth and attach around the ears. Bandanas and other single-ply fabric coverings do not meet the federal requirement. Learn more about our COVID-19 guidelines here.

FAQs

Curb-to-curb. MetroAccess drivers will not be able to provide assistance in getting the customer into the vehicle. Customers will need to arrange any necessary assistance to and from the vehicle.

At this time, customers who are eligible for Phase I A/B and Phase II will be able to take advantage of our complimentary service. We will monitor demand for this program and adjust the scope of the program as needed.

While Austin and Travis County are in stages 4 or 5 for COVID-19 Risk-Based Guidelines, we work to provide non-shared rides unless customers are riding to/from the same location. When capacity increases or we are locally in stage 3 or above, customers may experience shared rides.