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CapMetro & COVID-19

We’re here for you with answers and support as we all navigate the ongoing pandemic together. From physical distancing protocols to new contactless payment options to enhanced features aboard our vehicles, CapMetro has updated our safety and cleaning measures to ensure you can get where you need to go without adding extra stress to your trip. Whether you’re riding the train or catching your bus, our services continue to be the safe, convenient and affordable option you can count on. Find out more how we’re riding with care.

Your Ride to Receive the Vaccine

Fare-free rides to vaccine appointment

CapMetro is providing fare-free rides to individuals traveling to a scheduled vaccine appointment. Simply show proof of your appointment to the operator and enjoy a free ride using any CapMetro service. For customers using Pickup for their free ride, use the code METROVAX in the Pickup app.

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Need curb-to-curb transportation to your vaccine appointment? We are offering free rides to and from vaccination sites using our MetroAccess vehicles.

Learn more

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Important Safety Update

Federal regulations require customers to wear face masks while on transit vehicles and when at our facilities. Face masks must cover your nose and mouth and attach around the ears. Bandanas and other single-ply fabric coverings do not meet this new requirement and will be prohibited.


What CapMetro is doing to address safety concerns


How you can ride CapMetro safely during COVID-19

If you have a disability that affects your ability to wear a face mask, please contact Martin Kareithi, our program manager of accessible services, to request a reasonable modification. Call 512-389-7583 or email martin.kareithi@capmetro.org.

Stay up-to-date on our COVID-19 response

  • Most MetroBus and MetroRapid services are operating their normal schedules. For detailed route information, visit our Schedules and Maps and select an individual route page.
  • UT Shuttle services are reinstated as of February 1.
  • Some MetroExpress routes have been reinstated, though Route 980, Route 981 and Route 987 remain suspended.
  • MetroRail is operating a Monday-Friday daytime schedule, with no Saturday service and no Late-Night trips on Friday.
  • Some MetroFlyer routes are operating reduced versions of their weekday schedules.
  • Night Owl and E-bus routes are not operating.
  • The on-demand Pickup service operates weekdays between 7 a.m. and 7 p.m.
  • MetroAccess service operates with service boundaries mirroring our adjusted schedules.

Our response to the pandemic is guided by the need to protect the health and safety of our staff and our community, as well as the financial stability of the agency. CARE is what shapes our decisions:

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Create safe places for staff and customers.

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Apply our resources wisely and equitably.

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Rely on data for decision-making.

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Evaluate our results and adapt.


For a complete picture of how we have responded to the pandemic, check out or CARE Dashboard or take a look through our Pandemic Recovery & Improvement Plan: Recovering with CARE.

Frequently Asked Questions

Most CapMetro services are operating on a modified schedule, including MetroBus, MetroRapid, MetroExpress and MetroRail.

New federal regulations require customers to wear face masks while on transit vehicles and when at our facilities. The face masks must cover your nose and mouth and attach around the ears. Bandanas and other single-ply fabric coverings do not meet this new requirement and will be prohibited.

We've placed signs on most vehicles asking customers to leave empty seats between each other, to allow for social distancing and to give you confidence that riding CapMetro is a safe transportation option. Operators have been instructed to notify their dispatch centers if buses are too crowded to provide safe social distancing. If you don't feel comfortable riding a particular vehicle, please wait for the next bus.

To reduce crowded vehicles, we have increased service on our high-frequency routes. We also recommend avoiding riding at peak times by taking an earlier or later trip.

The latest review of our data shows that system ridership has decreased significantly. That's expected and exactly what should be happening with the shelter-in-place order in effect. We will continue to monitor this closely.

At this time, CapMetro will continue to operate transit services. Public transportation is a critical service in the Austin community and connects community members to vital places, such as hospitals, grocery stores and places of employment. People who do those jobs take care of us, and CapMetro helps them do so.

For this reason, we will continue to offer our services for as long as we can. We will also continue following guidance from Austin Public Health to reduce the risk of COVID-19 for both employees and customers. Our data shows that system ridership has decreased significantly, but that's what should be happening under our shelter-in-place order.

We're slowly returning to regular service and operations and will do so in a way that protects the safety of operators and customers, including the return of fares. In addition to the enhanced bus cleaning practices we've been implementing recently, we also installed plexiglass barriers to separate operators from customers, are requiring everyone on our vehicles to wear face coverings and are recommending customers practice safe physical distancing from each other by leaving empty seats between them and other riders when possible.