CapMetro & COVID-19

We’re here for you with answers and support as we all navigate the ongoing pandemic together. CapMetro has updated our safety and cleaning measures to ensure you can get where you need to go without adding extra stress to your trip. Whether you’re riding the train or catching your bus, our services continue to be the safe, convenient and affordable option you can count on.


Mask Requirement

Mask Required FB_TW

 

Per the latest federal orders, customers are required to wear face masks while on transit vehicles, effective until September 2021. Face masks must cover your nose and mouth and attach around the ears. Bandanas and other single-ply fabric coverings do not meet this new requirement and will be prohibited.

Face masks are no longer required while outside our vehicles or facilities, so feel free to wait to mask up until you're ready to get on board.

Your Ride to Receive the Vaccine

Fare-free rides to vaccine appointment

 

CapMetro is providing fare-free rides to individuals traveling to a scheduled vaccine appointment. Simply show proof of your appointment to the operator and enjoy a free ride using any CapMetro service. For customers using Pickup for their free ride, use the code METROVAX in the Pickup app. This campaign will run through August 15.

Need curb-to-curb transportation to your vaccine appointment? We are offering free rides to and from vaccination sites using our MetroAccess vehicles.

Learn more

Stay Up-to-Date on Our COVID-19 Response

  • Electrostatic cleaning. This advanced cleaning process sprays electrostatically charged mist throughout the vehicle to ensure surfaces are sanitized.
  • Air purifiers. Installed on board our vehicles, these devices utilize safe levels of naturally occurring hydroperoxides to eliminate 99% of germs, microbes, viruses and bacteria in air and on surfaces to increase air quality and safety for ridership.
  • Cashless and contact-free payment. CapMetro has introduced new ways to pay to allow customers to ride even more safely and easily. Learn more about buying fares using the CapMetro App, cash to mobile and with our brand new Tap cards.
  • Masks for staff and customers. While we encourage you to always remember your mask when leaving the house, CapMetro has them available in case you forget. Federal regulations require face masks for all customers and staff on CapMetro buses and trains.
  • Vinyl seat upgrades. In addition to our new cleaning technology, we have upgraded our seats from fabric covers to vinyl, making them easier to clean.
  • Hand sanitizer. For your convenience, hand sanitizing stations are available on our vehicles to use as you enter and exit your ride.
  • Wear a face mask when riding and waiting to ride. Face masks must cover your nose and mouth and attach around the ears
  • Avoid riding at peak times and catch an earlier or later trip when possible
  • Make contact-free fare payments using digital passes on the CapMetro App, cash to mobile or our new Tap cards
  • Use hand sanitizer when entering and exiting the vehicle
  • Stay at home if you’re feeling sick or experiencing any symptoms of COVID-19

If you have a disability that affects your ability to wear a face mask, please contact Martin Kareithi, our program manager of accessible services, to request a reasonable modification. Call 512-389-7583 or email martin.kareithi@capmetro.org.

  • Most MetroBus and MetroRapid services are operating their normal schedules. For detailed route information, visit our Schedules and Maps and select an individual route page.
  • Some MetroExpress routes have been reinstated, though Route 980, Route 981 and Route 987 remain suspended.
  • Some MetroFlyer routes are operating reduced versions of their weekday schedules.
  • Night Owl and E-bus routes are not operating.
  • The on-demand Pickup service operates weekdays, beginning at 6 or 7 a.m. depending on the zone and ending at 7 p.m.
  • MetroAccess service operates with service boundaries mirroring our adjusted schedules.

Frequently Asked Questions

At this time, federal regulations still require customers to wear face masks while on transit vehicles and when at our facilities. The face masks must cover your nose and mouth and attach around the ears. Bandanas and other single-ply fabric coverings do not meet this requirement and will be prohibited.

Most CapMetro services are operating on a modified schedule, including MetroBus, MetroRapid, MetroExpress and MetroRail.

To reduce crowded vehicles, we have increased service on our high-frequency routes. We also recommend avoiding riding at peak times by taking an earlier or later trip.