Community Involvement

Connect with us! We encourage you to get involved and help us deliver high-quality transit service that's truly beneficial to our community.

Thats why Capital Metro creates programs specifically for you, the public, to share your transit needs and experiences with us. From regional planning to neighborhood bus service, we want to know how to better serve you.

How to participate:

Request a Meeting

Would you like for us to come speak to your students, community group or organization? Contact us us at feedback@capmetro.org.

  • Transportation never stops in Central Texas, neither do we. Learn more and join us as we roll out projects throughout the year.

    What are some current projects?

    Connections 2025: a transit plan for the future

    As the Central Texas community evolves, so do its transit needs and the services provided by our agency. In an effort to address growth and development over the past 5 years, as well as declining ridership, Capital Metro has contracted with a planning consultant, Transportation Management and Design, Inc. (TMD), to conduct an in-depth review of the transit system through a new study called Connections 2025. Check out the Connections 2025 website to follow its progress.

    Project Connect: shaping the future of regional transportation

    Take part in Project Connect, a vision for high-capacity transit in Central Texas. By attending a public workshop, you can help decide what future transportation should look like and where it should go. Check out the Project Connect website for upcoming events and to learn more about our plans.

    How to share your feedback?

    Contact our Community Involvement staff.

    Jackie Nirenberg, Community Involvement Manager
    jackie.nirenberg@capmetro.org
    512-369-6201

    Sam Sargent
    sam.sargent@capmetro.org
    512-389-7525

    Jordan Smith
    jordan.smith@capmetro.org
    512-369-6276

    Lonny Stern
    lonny.stern@capmetro.org
    512-389-7509

  • Capital Metro is led by an 9-member board of directors appointed by various local governing entities in its service area. The Capital Metro board of directors is assisted by 2 citizen advisory committees.

    Access Advisory Committee

    The Access Advisory Committee promotes and educates the public regarding acceptance and usage of the transit system. Members represent diverse backgrounds, abilities and interests, including, but not limited to, those who may be of limited English proficiency or who have disabilities, or those who have different levels of experience with public policy and group decision making.

    This committee meets the first Wednesday of every month at 5:30 p.m., unless otherwise noted in monthly announcements. Meetings are currently held at Capital Metro Headquarters, located at 2910 East 5th Street.

    Access Advisory Committee members, calendar, meeting minutes


    Customer Satisfaction Advisory Committee

    The Customer Satisfaction Advisory Committee (CSAC) provides advice and recommendations on planning, operations, services and all other matters of concern to Capital Metro customers.The committee is comprised of 9 members who regularly use transit, and are appointed by the Capital Metro board of directors upon recommendation of the Capital Metro chief executive officer. Members assist Capital Metro in developing and maintaining a transit system that is convenient, dependable and practical.

    This committee meets the second Wednesday of every month at 6 p.m., unless otherwise noted in monthly announcements. Meetings are currently held at the Capital Metro Transit Store, located at 209 West 9th Street.

    Customer Satisfaction Advisory Committee members, calendar, meeting minutes


    Resources and contact information

    For more information or to arrange for special accommodations, please contact:

    Sam Sargent
    Board Committee Liaison
    sam.sargent@capmetro.org
    512-389-7525
    Capital Metro Community Involvement Department
    2910 East 5th Street
    Austin, Texas 78702

    ADA COMPLIANCE: Reasonable accommodations and equal access to communication are provided upon request.

    Board meetings

    The public is also welcome to attend a Capital Metro board meeting to address any issues or concerns, make suggestions or just let us know how we're doing.