MetroAccess Update on COVID-19

We recognize that some of our MetroAccess customers are especially susceptible to illness. We recognize, too, that access to healthcare, groceries and other services are an essential part of your daily lives. And so, it's important that we let you know the steps we're taking to ensure your continued health and safety while in our care, as well as any modifications to our service that may affect you.

MetroAccess is operating on a limited-service schedule. Customers will only be picked up and dropped off between 6 a.m. to 10:30 p.m. These dates and times are subject to change. Please avoid all travel unless it is necessary. To safeguard all of our customers and vehicle operators, MetroAccess is unable to transport sick customers to drive through COVID-19 testing sites. Thank you for your understanding.

As of midnight, March 24, Austin will be under a shelter-in-place order until April 13. Only essential MetroAccess trips may be booked during this period. Essential trips include medical appointments, workplaces that are allowed to remain open by the city and grocery trips.

In an effort to further limit the spread of disease, Capital Metro will not charge a fare to ride from April 1, 2020 through April 30, 2020 on any of its services. MetroAccess riders will still be required to show ID prior to boarding.

Please take care of yourselves! Thank you for riding Capital Metro.