Public Safety Program

Capital Metro is broadening its Public Safety program to better serve customers, staff, and the community, better positioning the agency to serve the Central Texas of today and the transit system CapMetro is building for tomorrow.


Public Safety Approach

Part of creating a modern approach to public safety is rethinking the roles and responsibilities of its team members. We have identified that our need for law enforcement support is specific, and the majority of our public safety work involves responding to incidents that are disruptive, but non-violent. This means we are changing how we respond to calls and how to promote customer and staff safety.

Our multi-pronged approach features:

  • Public safety ambassadors who are as prepared to sell a pass as to write a citation
  • On-staff social workers to respond to quality of life issues on the system and provide Mental Health First Aid training to CapMetro employees
  • More security cameras and safety infrastructure on vehicles and at facilities for faster identification and handling of issues
  • Transit-focused police officers for specific instances when law enforcement is truly needed

Participants and beneficiaries include bus and rail operators, customers and community members.


Public Safety Ambassadors

Community Intervention Specialists

Transit Police

As Central Texas and our transit system continue to grow, CapMetro faces a number of public safety challenges:

  • Regional growth
  • Availability and flexibility of staff
  • Service area across multiple jurisdictions
  • Special event management (larger events, held more often)

The Public Safety program addresses these challenges in the following ways:

  • More efficient use of resources
  • Shorter response times to staff and customer concerns
  • Phased response to incidents, beginning with ambassadors and then police officers
  • Police officers able to focus on incidents that need law enforcement
  • Coverage across multiple cities and counties
  • Direct control over training, staffing and policies
  • Public safety staff trained for the transit experience and aware of the specialized nature of transit operations.

These moves will create a Public Safety program that is the right size for today's system and able to support the growth of our region, the services we're planning for tomorrow and the ridership that will come as a result of our Project Connect expansion program.