VaccineAccess
Your Ride to Receive the Vaccine

CapMetro is offering free general public curb-to-curb transportation to vaccination sites. We are providing the transportation, not the vaccine itself. Customers must schedule the vaccine appointment separately.

How to Make Your Reservation

Call 512-369-6050 Monday-Sunday between 6 a.m. and 9 p.m. to request your trip. Same-day reservations are available, time permitting.

When making the reservation, customers will need the following information:

Service is available during regular MetroAccess hours of operation and within the current MetroAccess ADA service area. VaccineAccess trips are free to customers receiving the vaccine.

Customers should expect their ride to arrive within 30 minutes before or after their scheduled pickup time. When the appointment has ended, customers may call for their return pickup to be dispatched.

Please note that customers are required to wear face masks while on transit vehicles and when at our facilities. Per federal mandate, face masks must cover your nose and mouth and attach around the ears. Bandanas and other single-ply fabric coverings do not meet the federal requirement. Learn more about our COVID-19 guidelines here.

FAQs

Curb-to-curb. MetroAccess drivers will not be able to provide assistance in getting the customer into the vehicle. Customers will need to arrange any necessary assistance to and from the vehicle.

Any customer with an appointment to receive their vaccine can take advantage of our complimentary service. We will monitor demand for this program and adjust the scope of the program as needed.

While Austin and Travis County are in stages 4 or 5 for COVID-19 Risk-Based Guidelines, we work to provide non-shared rides unless customers are riding to/from the same location. When capacity increases or we are locally in stage 3 or above, customers may experience shared rides.