Your Ride to Receive the Vaccine
How to Make Your Reservation
Call 512-369-6050 Monday-Sunday between 6 a.m. and 9 p.m. to request your trip. Same-day reservations are available, time permitting.
When making the reservation, customers will need the following information:
- Pickup address
- Vaccine location destination address
- Requested appointment and return times
- If the customer is traveling with another person or utilizing any mobility aids.
Customers should expect their ride to arrive within 30 minutes before or after their scheduled pickup time. When the appointment has ended, customers may call for their return pickup to be dispatched.
Please note at customers are required to wear face masks while on transit vehicles and when at our facilities. Per federal mandate, face masks must cover your nose and mouth and attach around the ears. Bandanas and other single-ply fabric coverings do not meet the federal requirement. Learn more about our COVID-19 guidelines here.
Fare-Free Vaccine Rides
Now offering fare-free rides on all CapMetro services to individuals traveling to a scheduled vaccine appointment. Simply show proof of your appointment to the operator and enjoy a free ride using any CapMetro service. For customers using Pickup for their free ride, use the code METROVAX in the Pickup app.
Curb-to-curb. MetroAccess drivers will not be able to provide assistance in getting the customer into the vehicle. Customers will need to arrange any necessary assistance to and from the vehicle.
At this time, customers who are eligible for Phase I A/B and Phase II will be able to take advantage of our complimentary service. We will monitor demand for this program and adjust the scope of the program as needed.
While Austin and Travis County are in stages 4 or 5 for COVID-19 Risk-Based Guidelines, we work to provide non-shared rides unless customers are riding to/from the same location. When capacity increases or we are locally in stage 3 or above, customers may experience shared rides.