CapMetro Access Rider Tools

Book your trip on the phone, on the web or download the mobile app. 

How to Use the CapMetro Access App

  1. Using your smart phone or tablet to download the CapMetro Access app in the Google Play Store and Apple App Store.
  2. Login with your phone number.
  3. Click forgot password to reset your password for the first time.
  4. Use the app for reservations, cancellations, where’s my ride, vehicle location on a map, access to your rider profile and more.
  5. Your password will be the same for the Web.

Using the CapMetro Access Website

  1. Visit capmetro.org/accessriderweb from your internet browser.
  2. Login with your phone number.
  3. Click forgot password to reset your password for the first time.
  4. Use CapMetro Access Web for reservations, cancellations, where’s my ride, vehicle location on a map, access to your rider profile and more on your desktop.
  5. Shares a password with the app.

How to Book a Trip by Phone

1. Call 512-852-7272 to contact CapMetro's Automated Phone Solution
2. Navigate to the Access menu. The first prompt is the automated telephone solution.
3. Enter your rider ID and numeric pin. If this is your first time logging in, you will be asked to set a pin. If you have a unique cell phone number on file with us, you will be automatically logged in when calling from that cell phone.

Note: This feature is powered by HIPAA-compliant artificial intelligence technology and is voice only.

 

Technical Support

  • For assistance with CapMetro Access App/Web, call 512-852-7272, navigate to the CapMetro Access menu and press zero for additional assistance. If we are unavailable, please leave a voicemail so that we may return your call by the next business day.
  • For assistance managing an existing ride, call 512-852-7272, navigate to the CapMetro Access menu, and select reservations, cancellations or "where’s my ride" to speak with a live agent.

Top Features 

Automated Notifications

You may opt in, opt out or change your notification preferences through a live call center agent or through the CapMetro Access App or Website. Choose your language (English or Spanish) and method (voice, text, email or app). Notifications are offered as a courtesy and are not guaranteed.

  • Automated notifications available by voice, text, email or push notification to the app.
  • Notifications include:
    • Booking confirmation/cancellation.
    • 1-hour advanced trip reminder.
    • Vehicle arriving shortly.
    • No Show Notice
    • Eligibility expiring soon.

Pay Your Fare Digitally

Access Rides

Spare Pay in the CapMetro Access app lets you pay for Access rides automatically by securely enrolling a credit or debit card. Recommended for riders who primarily use CapMetro Access. Keep your photo on file with Access to avoid the need to show ID!

Bus or Rail Rides

If you're riding CapMetro Bus or Rail, you'll need to associate reduced fares with your Umo app or Reloadable Fare Card by filling out this form.
Then you have a few options for adding a monthly pass to your account:

  1. The Umo app lets you pay fare from your phone and is recommended for riders who use a combination of Access and other CapMetro services. You can purchase single-ride and monthly passes in the Umo app.
  2. OR You can add a monthly pass to a Reloadable Fare Card online at the Umo Web Portal after you've added Reduced Fares to your card. You can get a Reloadable Fare Card at the Transit Store (1705 Guadalupe St) or select retailers.

Why Should You Use the Access App?

  • Self-service trip booking, cancellation, and “Where’s My Ride” functions by App or Web. Live call center agents will still be available to assist you if you prefer.
  • Vehicle location on a map when your ride is nearby. 
  • Automated notifications to keep riders informed about their trips by voice, text, email, or app.
  • Hands-free boarding option with a photo ID on file and a secure credit card enrolled to auto-pay fares. 
  • Rate and review trips in real time. 

Vehicle Operators

  • Schedule is automatically reoptimized throughout the day, addressing on time performance, gaps in schedules, cancellations, and balancing workload seamlessly. 
  • Modern scheduling algorithm increases ridesharing and lowers back-tracking. 
  • First in-last out scheduling settings make it easier to assist riders.
  • Real time vehicle location eliminates the need to phone in location details to perform a no show or cancel at door.

Access Staff (call-center, dispatch, customer service, eligibility, etc.)

  • Real-time access to data, will allow us to automate most reporting. 
  • Automated workflows to reduce reliance on paper records.
  • Simplified service maps.
  • Real-time update of customer contact information.
  • Real-time create/cancel of recurring trip requests. 
  • Real-time creation of most group trips. 
  • Real-time ETAs and vehicle tracking on a map. 
  • Automated trip scheduling & optimization. 
  • Queue of exception trips needing dispatch intervention.
  • Built-in on-time performance monitoring. 
  • Easily recognize where you have too much/too little service availability. 
  • Easy incident logging.  
  • Fully customized rider profiles, workflows, status tracking, forms, letters, and timers. 
  • Letters exportable in various accessible formats (including Braille-ready).
  • ADA-accessible interface for staff and riders.