Help & Contact

Customer Care Line

Call our GO Line at 512-474-1200 for help with route information and service schedules on weekdays from 7 a.m.- 8 p.m. and Saturday, Sunday and CapMetro holidays: 8 a.m.-5 p.m. You can also email us at

If you're stuck after hours, however, we've still got you covered. We have an automated response line that works just like our online Trip Planner and will walk you through the steps of your next trip.

Customer Comments

Access the form below for route info, or to share your feedback, and suggestions.

Leave a Comment

Lost & Found

While CapMetro is not responsible for lost, stolen or damaged items, our staff members will try to help you recover lost or forgotten items. Stop by the Transit Store, call or email us. Lost items are delivered to the transit store after 3:30 p.m. daily.

512-474-1200 (if you lost it that day)
512-389-7454 (if you call the next day or later)

Security Concerns

Submit a report through our security reporting tool's webform if you see something dangerous at our facilities or on our services.

Discrimination Complaints

If you believe you have been subjected to discrimination under Title VI, you may file a complaint with CapMetro using the Title VI Complaint form.

Rail Emergency Line



A career at CapMetro means being a community leader on a team that keeps Austin moving. We hire for positions in all departments including administration and operations.

Learn More

Our Addresses & Contact Info

Transit Store

Address: 209 West 9th Street, Austin, TX 78701
Phone: 512-389-7454
General inquiries: Weekdays 8 a.m. – 5 p.m.
Holiday hours: The Transit Store is open normal hours during the holidays but please check this page and social media announcements during inclement weather for potential disruptions.

For Reduced Fare and CapMetro Access ID Cards: Weekdays 8:30 a.m. - 4:30 p.m.

Headquarters and Administration offices

2910 E. 5th St.
Austin, TX. 78702
Customer Service GO Line: 512-474-1200

People & Culture

Verification of employment/employee records:

Media contact

Media inquiry
(for news media only)

CapMetro Travel Training:

Hearing impaired customers, please use 7-1-1 Texas Relay


Vanpool matching service
Find a Ride: 1-800-826-4-9675 (VAN 4 WORK)


Rural and small community transportation
Find a Ride: 512-478-7433 (RIDE)

Legal inquiries

- Public Information Act requests
- Title VI Civil Rights complaints

Report suspected ethics, fraud and abuse:

CapMetro encourages an honest and ethical working environment. If you suspect that a CapMetro employee or vendor is conducting business unethically, you can file a complaint anonymously and confidentially.

Ethics, Fraud & Abuse Hotline: 512-369-6222 | Anonymous ethics complaint

More Information