Help & Contact
Customer Care Line
Call our GO Line at 512-474-1200 for help with route information and service schedules on weekdays from 7 a.m.- 8 p.m. and Saturday, Sunday and CapMetro holidays: 8 a.m.-5 p.m. You can also email us at firstname.lastname@example.org.
Customer Comment Form
Use this form for specific route information, comments, compliments, suggestions or complaints.
Lost & Found
While CapMetro is not responsible for lost, stolen or damaged items, our staff members will try to help you recover lost or forgotten items. Stop by the Transit Store, call or email us. Lost items are delivered to the transit store after 3:30 p.m. daily.
512-474-1200 (if you lost it that day)
512-389-7454 (if you call the next day or later)
Submit a report through our security reporting tool's webform if you see something dangerous at our facilities or on our services.
If you believe you have been subjected to discrimination under Title VI, you may file a complaint with CapMetro using the Title VI Complaint form.
A career at CapMetro means being a community leader on a team that keeps Austin moving. We hire for positions in all departments including administration and operations.
Our Addresses & Contact Info
Address: 209 West 9th Street, Austin, TX 78701
General inquiries: Weekdays 8 a.m. – 5 p.m.
Holiday hours: The Transit Store is open normal hours during the holidays but please check this page and social media announcements during inclement weather for potential disruptions.
For Reduced Fare and CapMetro Access ID Cards: Weekdays 8:30 a.m. - 4:30 p.m.
Headquarters and Administration offices
2910 E. 5th St.
Austin, TX. 78702
Customer Service GO Line: 512-474-1200
People & Culture
Report suspected ethics, fraud and abuse:
CapMetro encourages an honest and ethical working environment. If you suspect that a CapMetro employee or vendor is conducting business unethically, you can file a complaint anonymously and confidentially.