Help & Contact
Customer Care Line
Call our GO Line at 512-474-1200 for help with route information and service schedules on weekdays from 7 a.m. to 8 p.m. and Saturday, Sunday and CapMetro holidays: 8 a.m. to 5 p.m. You can also email us at customer.service@capmetro.org
Customer Comments
Access the form below for route info, or to share your feedback, and suggestions.
Lost & Found
While CapMetro is not responsible for lost, stolen or damaged items, our staff members will try to help you recover lost or forgotten items. Stop by the Transit Store at 1705 Guadalupe St, call or email us. Lost items are delivered to the transit store after 3:30 p.m. daily.
512-474-1200 (if you lost it that day)
512-389-7454 (if you call the next day or later)
lostandfound@capmetro.org
Security Concerns
Call 911 for emergencies. For all non-emergencies or if you see prohibited behavior at our facilities or on our services, please call the GO Line at 512-474-1200.
Rail Emergency Line
Careers
A career at CapMetro means being a community leader on a team that keeps Austin moving. We hire for positions in all departments including administration and operations.
Discrimination Complaints
If you believe you have been subjected to discrimination under Title VI, you may file a complaint with CapMetro using the Title VI Complaint form.
To file an ADA or accessibility complaint regarding CapMetro's programs or services, please use the online customer comment form, contact the Customer Service GO Line at 512-474-1200 or talk to us at CapMetro's Transit Store located at 1705 Guadalupe St. Comments will be logged, investigated and responded to.
Our Addresses & Contact Info
Transit Store
Address: 1705 Guadalupe St, Austin, TX 78701
Phone: 512-389-7454
General inquiries: Weekdays 8 a.m. to 5 p.m.
Holiday hours: The Transit Store is closed for federal holidays. Check this page and social media announcements during inclement weather for potential disruptions.
For Reduced Fare and CapMetro Access ID Cards: Weekdays 8:30 a.m. - 4:30 p.m.
Headquarters and Administration offices
2910 E. 5th St.
Austin, TX. 78702
3100 E. 5th St
Austin, TX 78702
Customer Service GO Line: 512-474-1200
People & Culture
Check Application Status & Recruiting: HR.Employment@capmetro.org
Former CapMetro or StarTran Employees: If you were previously employed directly by CapMetro or StarTran, please email the Employee Resource Center (ERC) for assistance at ERC@capmetro.org
Former Contract Vendor Employees: If you were employed by one of CapMetro’s contract service providers, submit employment verification request through the appropriate vendor. Most verifications can be completed through www.theworknumber.com
Use the employer code associated with the company and timeframe of your employment.
CapMetro Travel Training:
512-369-6083
traveltraining@capmetro.org
Hearing impaired customers, please use 7-1-1 Texas Relay
Access
All Access services:Tel: 512-852-7272
Fax: 512-369-7779
metroaccess@capmetro.org
Paratransit Eligibility:
Tel: 512-389-7501
Fax: 512-369-7779
eligibility@capmetro.org
Bikeshare
Get around Austin with 100% electronic -assist bikes
Customer Service GO Line: 512-474-1200
Legal inquiries
Public Information Act requests
Title VI Civil Rights complaints
Report suspected ethics, fraud and abuse:
CapMetro encourages an honest and ethical working environment. If you suspect that a CapMetro employee or vendor is conducting business unethically, you can file a complaint anonymously and confidentially.