Standards and Guidelines
The Service Standards and Guidelines are a set of policies that guide every decision in CapMetro’s service change process. Whether we are adding a new bus stop or changing a bus route, these standards inform how changes are made and how performance is evaluated. The document provides a framework for how CapMetro:
- designs transit service,
- measures performance, and
- makes changes to services.
Additionally, the federal government requires transit agencies to have a set of Service Standards and Guidelines.
Service Standards and Guidelines 2023 were adopted by the CapMetro Board of Directors on June 26th, 2023.