Standards and Guidelines

The Service Standards and Guidelines are a set of policies that guide every decision in CapMetro’s service change process. Whether we are adding a new bus stop or changing a bus route, these standards inform how changes are made and how performance is evaluated. The document provides a framework for how CapMetro: 

• designs transit service,
• measures performance, and
• makes changes to services. 

Additionally, the federal government requires transit agencies to have a set of Service Standards and Guidelines.

Service Standards and Guidelines 2023 were adopted by the CapMetro Board of Directors on June 26th,  2023.