Service Changes
Routine, and at times unexpected, changes occur to roads, businesses, and communities. These changes sometimes affect the transit system. And every year, how our riders use our buses and trains shifts in small ways. We respond by regularly reviewing these changes and then making adjustments as needed.
In an effort to improve service and respond to any changes in the city, CapMetro adjusts service every January, June and August.
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Service Standards and Guidelines Update
CapMetro makes regular changes to our services and programs and, whenever we do, we follow guidelines to make sure that process serves our community well. The Service Standards and Guidelines are a set of policies that guide every decision in CapMetro’s service change process. Whether we are adding a new bus stop or changing a bus route, these standards inform how changes are made and how performance is evaluated. The Service Standards and Guidelines are updated on a regular basis (every five years), and we are collecting input during October through early December 2022 for the next update. The Service Standards and Guidelines update is an opportunity to provide direct feedback on the service change process and what matters most to you.
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