Service Changes

Routine, and at times unexpected, changes occur to roads, businesses, and communities. These changes sometimes affect the transit system. And every year, how our riders use our buses and trains shifts in small ways. We respond by regularly reviewing these changes and then making adjustments as needed.

In an effort to improve service and respond to any changes in the city, CapMetro adjusts service every January, June and August.

Service changes allow us to modify existing route alignments, schedules, bus stops and facilities in order to improve overall service. CapMetro is efficient with its resources, and allocates them accordingly based on ridership trends and route productivity.

Service changes occur tri-annually to coincide with local school calendars. Typically, major changes are implemented in August and minor changes are implemented in January and June.

The service change process spans 6 to 8 months and includes the following steps:

  • Proposal development
  • Community involvement
  • Board approval
  • Schedule development
  • Infrastructure
  • Customer information
  • Implementation

The Service Standards and Guidelines are a set of policies that guide every decision in CapMetro’s service change process. Whether we are adding a new bus stop or changing a bus route, these standards inform how changes are made and how performance is evaluated. The document provides a framework for how CapMetro: 

  • designs transit service,
  • measures performance, and
  • makes changes to services. 


Service Standards and Guidelines (2015)

Transit Design Guide: Standards and Best Practices (2015) 

The Service Standards and Guidelines are updated on a regular basis (every five years), and CapMetro began the latest update in June 2022. 


Three adults at a bus stop looking at a bus system map while standing in front a blue CapMetro bus.
Service Standards and Guidelines Update

You can now provide input on the draft Service Standards and Guidelines documents!

Get Involved