Service Changes

Routine, and at times unexpected, changes occur to roads, businesses, and communities. These changes sometimes affect the transit system. And every year, how our riders use our buses and trains shifts in small ways. We respond by regularly reviewing these changes and then making adjustments as needed.

In an effort to improve service and respond to any changes in the city, CapMetro adjusts service every January, June and August.

Service changes allow us to modify existing route alignments, schedules, bus stops and facilities in order to improve overall service. CapMetro is efficient with its resources, and allocates them accordingly based on ridership trends and route productivity.

Service changes occur tri-annually to coincide with local school calendars. Typically, major changes are implemented in August and minor changes are implemented in January and June.

The service change process spans 6 to 8 months and includes the following steps:

  • Proposal development
  • Community involvement
  • Board approval
  • Schedule development
  • Infrastructure
  • Customer information
  • Implementation

The Service Standards and Guidelines are a set of policies that guide every decision in CapMetro’s service change process. Whether we are adding a new bus stop or changing a bus route, these standards inform how changes are made and how performance is evaluated. View the Service Standards and Guidelines and other standards on the Standards and Guidelines page.