Transit Police
An in-house police department to protect both riders and frontline personnel.
CapMetro has a team of transit-dedicated police officers for instances when law enforcement is truly needed. Our TCOLE certified, in-house team of police officers is trained on crisis intervention, people-centric policing and fair & impartial policing.
How to Contact Us
- Call 911 for emergencies
- Non-emergency? Call the GO Line at 512-474-1200
Our Story
The Transit Police is part of our three-team approach to our Public Safety Program. We were previously contracting TCOLE certified officers. The CapMetro Board of Directors approved the creation of a transit police in August 2021. Since then, CapMetro has hired our own officers after conducting extensive conversations with the community and employees to lay the foundations for the department. Our team obtained TCOLE certification in July 2024 and began duty in June 2025.
Join our Transit Police
Be a part of an innovative team.
Our TCOLE certified police officers have developed a new and improved method to help ensure everyone's safety. We adopt a people-centric approach to deliver the appropriate response in diverse situations.
Mission: To create a secure transit environment through innovative people-centric policing, getting everyone safely to their destinations.
Vision: To adopt an industry-leading model of transit policing where all feel understood, welcomed and safe choosing CapMetro as their preferred method of transportation.
- Provide a safe transit experience by preventing and reducing incidents on the CapMetro system and properties
- Recruit, develop and retain a team of empathetic, innovative officers and staff who want to make a positive impact
- Respond appropriately to each situation through CapMetro’s three-team approach
- Build trust through collaboration, transparency and continuous improvement with customers, frontline staff and the transit community
- Responsible: Accountable to our customers, frontline staff and the transit community
- Innovative: Cultivate non-traditional policing with appropriate solutions
- Dedicated: Committed to building a safe system and environment together
- Empathetic: Aim to understand and respect all situations and people encountered
More Important Information
Know the Rules
CapMetro’s Code of Conduct extends across all vehicle types as well as our stops and transit hubs. Before you ride, please read these rules and expectations.