
CapMetro Access
Access is a demand-response, shared-ride service for people whose disabilities prevent them from riding our other bus and rail services. Access service complies with the Americans with Disabilities Act of 1990 (ADA). The term "paratransit" in this section refers to transit that is parallel in service to fixed-route bus service. Our ADA corridor maps can be found here.
As defined by the ADA, a disability is recognized, with respect to an individual, as a physical or mental impairment that substantially limits one or more major life activities. Anyone who, by reason of disability, is unable to use CapMetro's fully accessible bus and rail services may be eligible for Access Service.
To file an ADA or accessibility complaint regarding CapMetro's programs or services, please use the online customer comment form, contact the Customer Service Go Line at 512-474-1200 or do so in person at CapMetro's Transit Store located at 209 West 9th St. Comments will be logged, investigated and responded to.
Automated Rider Services Notice:
Please be advised that the Automated Rider Services will not be available from September 24th to November 30th.
To avoid any inconvenience in service, it is necessary to discontinue the connection between MetroAccess Online and the automated telephone system with our existing software. This will ensure that riders’ trips, which are managed in advance, are not accidentally entered into the wrong software.
We sincerely thank you for your patience as we introduce the new Spare Labs solution to our staff and riders. By launching our automated services on December 1st, we will have ample time and experience to assist you with any troubleshooting or questions that may arise as you explore the new features.