Pickup, Our Neighborhood Rideshare

Pickup is a shared shuttle available in limited areas. If you live in a service zone, use our Pickup app to arrange on-demand transit service to bus stops, appointments, grocery or drugstores and anywhere within your limited zone.

Pickup Service Center

Email: customer.service@capmetro.org
Phone:  512-369-6200

Amenities

  • Service Days Availability unknown 7:00 a.m. - 7:00 p.m. weeknights. 10 a.m. - 6 p.m. weekends. Exceptions apply
  • Wheelchair accessible Available
  • Rider apps Availability unknown Pickup, Transit, Umo
  • High-frequency Availability unknown Every 15–30 minutes. Exceptions apply

Fares

Single Ride

$1.25

Round Trip, Per Service Day Fare Cap

$2.50

Pickup Service Zones Map

Pickup service zone map

Enter an address in the search field to find out if it's served by Pickup:

See All Service Zones

Pickup Decker

Weekdays, 7 a.m. to 7 p.m.
Saturdays, 10 a.m. to 6 p.m.

View text description of zone

English | Spanish

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Pickup Dessau

Weekdays, 7 a.m. to 7 p.m.
Saturdays, 10 a.m. to 6 p.m.

View text description of zone
English | Spanish

See full service zone

Pickup Dove Springs

Weekdays 7 a.m. to 7 p.m.
Saturdays, 10 a.m. to 6 p.m.

View text description of zone
English | Spanish

See your service zone

Pickup East ATX

JOHNSTON TERRACE & GOVALLE AREAS

Weekdays, 7 a.m. to 7 p.m.
Saturdays, 10 a.m. to 6 p.m.

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English | Spanish

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Pickup Exposition

SERVING TARRYTOWN

Weekdays, 7 a.m. to 7 p.m.

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English | Spanish

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Pickup Lago Vista

Weekdays, 7 a.m.-7 p.m.

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English | Spanish

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Pickup Leander

Weekdays 6 a.m. to 7 p.m.
Saturdays, 10 a.m. to 6 p.m.

View text description of zone
English | Spanish

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Pickup Manor

Weekdays, 7 a.m.-7 p.m.

View text description of zone
English | Spanish

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Pickup North Oak Hill

SERVING SOUTHWEST AUSTIN NEIGHBORHOODS

Weekdays, 7 a.m.-7 p.m.

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Pickup Northeast ATX

WINDSOR PARK & NEAR SPRINGDALE/ROGGE LANE

Weekdays, 7 a.m. to 7 p.m.
Saturdays, 10 a.m. to 6 p.m.

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English | Spanish

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Pickup South Menchaca

SERVING SOUTH AUSTIN

Weekdays, 7 a.m.-7 p.m.

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Pickup Walnut Creek

NEAR ST. DAVID'S NORTH


Weekdays, 7 a.m. to 7 p.m.
Saturdays, 10 a.m. to 6 p.m.

View text description of zone
English | Spanish

See your service zone

How to Ride Pickup

Find Your Zone

Browse the zone maps above or use the Pickup app to see if you are in an active service zone. To use the Pickup app, type in your address and your destination and we'll match you with a vehicle going your way. We'll pick you up at your location and drop you off at your destination.

Book Your Trip

Type in your address and your destination in the Pickup app and we'll match you with a vehicle going your way. We'll pick you up at your location and drop you off at your destination.

Pay Your Fare

One-way fare is $1.25. You can pay in the Pickup app using a credit card or cash when boarding the vehicle. You may also add money to your wallet in the Umo app and ask the pickup operator visually validate your phone.

One Wheelchair Per Vehicle

Our Pickup vehicles are fully accessible and can accommodate one (1) wheelchair. View the Accessibility Guide to learn more. 

View the Pickup Rider Guide

Pickup FAQs

Pickup currently serves 12 service zones in Austin (East ATX, Exposition, Northeast ATX, North Oak Hill, Walnut Creek, Decker, Dessau, South Menchaca, Dove Springs and North Oak Hill) and another three in the cities of Manor, Lago Vista and Leander.

For more information, call the Customer Service GO Line at 512-474-1200.

Pickup is an on-demand transit service that takes multiple riders heading in the same direction and books them into a shared vehicle. To use the Pickup app, type in your address and your destination and we'll match you with a vehicle going your way. We'll pick you up at your location and drop you off at your destination.

Don't have a smartphone? Call 512-369-6200 to request a ride. We'll let you know the pickup and drop-off address of your vehicle, as well as its ETA.

Pickup by CapMetro operates differently for each zone. Generally it runs weekdays from 7 a.m. to 7 p.m., but some zones offer different service days and hours. Check the Pickup page to see when your service is available.

Book your trip and track your ride in real-time in the Pickup app to get an accurate estimate of your wait time.

The number of riders you will share a ride with will vary based on capacity and your chosen destination.

All Pickup vehicles are fully accessible and can accommodate 1 wheelchair.

No, Pickup vehicles do not have bike racks. 

The fare for this service is $1.25. You can pay in the Pickup app using a credit card or cash when boarding the vehicle. You may also add money to your wallet in the Umo app and ask the pickup operator visually validate your phone.


Yes, kids 18 and younger ride free on all CapMetro services, all the time. To book a ride for your child, create an account for the student and enter the promo code "CHILDFREE" from the Pickup app's settings menu. Once you enter the code, you'll receive this message: "You have successfully activated child fares for this account." All rides will then be free.

Riders with a Reduced Fare ID card can use the promo code "reduced" Be prepared to show the bus operator your Reduced Fare ID when boarding." All rides will be $0.60.

Additional questions? Email us at:  customer.service@capmetro.org