Code of Conduct

Welcome to CapMetro!

Help CapMetro maintain a safe and enjoyable transit experience for all riders and the community by reading and following CapMetro’s Rider Rules while onboard CapMetro services or at CapMetro facilities. Your cooperation is essential to ensure the safety, comfort, and reliability of our services for all.

All customers and visitors to CapMetro facilities are required to follow local, state, and federal laws while using CapMetro facilities and services, in addition to adhering to these rules. Illegal or prohibited conduct will not be tolerated, and may result in a suspension from CapMetro services and/or criminal penalties. Violation of the CapMetro Code of Conduct will result in punitive action, including suspension from CapMetro services, in line with the Service Suspension Policy, and/or criminal charges being pursued.

If you see something, say something. If you see prohibited conduct, report it to any CapMetro operator, conductor or uniformed personnel or by calling the CapMetro Go Line (512) 474-1200. Once an issue is reported, CapMetro will respond as appropriate with available resources.

Prohibited Activities

The following actions are not allowed on any CapMetro service or at CapMetro facilities, under any circumstances.