Code of Conduct

Public transit requires sharing space and playing well with others. Our rules are made to encourage good behavior. Please follow them accordingly.

• Have your pass or cash ready when boarding, and keep your fare handy in case requested by a fare inspector. Customers without a valid fare will be asked to de-board and may result in a fine.
• Panhandling and soliciting are not allowed.
• Shirt, pants/shorts/skirt and shoes are required.
• Please don't interfere with the operation of a vehicle, including by talking to the operator while the vehicle is in motion.
• Stand behind the white or yellow line while vehicles are in motion.
• Spitting, urinating, defecating or exposing one's body parts are not allowed.
• Please don't perform tasks of basic hygiene, like clipping nails or flossing teeth while on board our vehicles.
• Please be considerate of customers with chemical sensitivities by limiting use of colognes and perfumes.
• Keep hold of your belongings on your lap, at your feet or in overhead storage spaces. Items may not block aisles, obstruct seats or be left unattended.
• Feet must be kept off of seats.
• Heads, hands and all other objects must remain inside the vehicle while it is in motion.
• Fold your recreational scooters and strollers before boarding the bus or train.
• Children may not ride in strollers. Children in car seats and small children must be secured by an adult.
• Roller skates, skateboards and other small wheeled recreational devices may not be used while on board vehicles.
• All buses feature exterior bike racks (or storage compartments on MetroExpress vehicles), and so only folded bicycles are allowed on board. Bikes are allowed on MetroRail, and must either be stored in the onboard bike rack or maintained in a standing position by the owner.
• Beverages are allowed in spill-proof containers, screw top bottles, or cups with lids. Otherwise, please don't eat or drink on board Capital Metro vehicles.
• Smoking tobacco products, including electronic cigarettes or vaporizers, and chewing tobacco are not allowed. Expelling the residue of any tobacco product, including chewing tobacco, is also not allowed.
• Consumption of alcoholic beverages on board and at stops is not allowed. Alcohol must be in its original and sealed container for transport.
• Priority seating at the front of vehicles is reserved for customers with disabilities and senior citizens. Customers in wheelchairs have priority. Operators may ask you to relocate to another seat. Please accommodate them, even if it means you must stand for your trip.
• Disruptive behavior is not allowed, including: loud conversation, profanity, insults, threats, horseplay, fighting, inconsiderate cell phone use or playing musical instruments.
• Headphones are required when using all audio and visual devices.
• Service animals assisting a rider with a disability and service animals in training are allowed on board our vehicles, but they may not occupy a seat or block the aisle.
• Pets, emotional support and comfort animals are not allowed on Capital Metro vehicles.
• Customers must de-board after the vehicle has made a full round trip on its route, or goes out of service.
• Trespassing and loitering at stops, or on Capital Metro property and vehicles, is not allowed.
• Vandalism is not allowed, including writing on, removing, marking or defacing Capital Metro properties, vehicles and stop amenities.
• Please do not use Capital Metro facilities or properties for non-transportation purposes.
• Illegal possession, use, distribution or sale of any controlled substance is not allowed.
• Boarding with uncovered health-related open sores and wounds; visible bodily fluids on clothing; or a visible infestation of bedbugs, fleas or lice is not allowed.
• Illegal weapons, explosives, wet cell batteries, flammable/combustible material (gasoline, kerosene or propane) and other hazardous items are not allowed.
• Capital Metro is not responsible for lost, stolen or damaged items. Remember to take personal items with you.
• Children younger than 10 must be accompanied by a rider who is 12 years or older.
• Capital Metro staff, including vehicle operators, are not allowed to accept tips or gifts. You may show appreciation with a thank you or by submitting a compliment through the GO Line (512-474-1200).

*Note: During the current global pandemic and for the protection of our riders and our operators. Masks, face coverings or respirators are required. Face shields alone are not acceptable.