MetroAccess eligibility

Eligibility for MetroAccess is based on the functional ability to use the accessible fixed-route bus service. It is not a medical decision. The presence of a disability or a disabling health condition by itself does not make an individual eligible for MetroAccess service. Eligibility is also not based on age, inability to drive or the lack of availability or convenience of regular city bus service. Only those people whose disabilities, in combination with their functional abilities, prevent them from using fixed-route services are eligible for MetroAccess.

The eligibility process includes an application, professional medical verification and an interview and orientation by staff for new and existing customers. A functional assessment may also be required. Eligibility may be granted for a period of up to four years. This in-person interview and orientation process allows MetroAccess staff to answer the questions MetroAccess customers may have, including questions about transportation options in the community and how the service works.

Summary of the MetroAccess eligibility process

Presumptive Eligibility

Presumptive Eligibility entitles new applicants to unconditional eligibility or recertifying applicants to continue their current level of eligibility when the applicant has not received communication of the eligibility decision from CapMetro within 21 days of completion of the eligibility process in its entirety, including the in-person eligibility review and receipt of any necessary supplemental information.

Presumptive Eligibility does not apply in cases where more documentation is requested or when the applicant does not complete the eligibility process. Applicants appealing an eligibility decision are granted presumptive eligibility when a written appeal determination is not received within 30 days from the completion of the appeal hearing.

For more information, please review the MetroAccess Rider's Guide and contact the MetroAccess eligibility staff at 512-389-7501 or