Community Engagement

Connect with us! We encourage you to get involved and help us deliver high-quality transit service that's truly beneficial to our community.

That's why Capital Metro creates programs specifically for you, the public, to share your transit needs and experiences with us. From regional planning to neighborhood bus service, we want to know how to better serve you.

Check out the Project Connect Get Involved page for updates on upcoming events.

Request a Meeting

Would you like for us to come speak to your students, community group or organization? Contact us us at feedback@capmetro.org.

How to participate:

Transportation never stops in Central Texas, neither do we. Learn more and join us as we roll out projects throughout the year.

How to share your feedback:

Contact our Community Engagement staff.

Edna Parra
Community Engagement & Outreach Manager

Melissa Ortiz
Programming and Sponsorships Manager

Kelsey Lammy
Community Engagement Coordinator

Jesse Marroquin
Community Engagement Coordinator

Jo Anne Ortiz
Community Engagement Coordinator

Nicole Taliaferro
Community Engagement Coordinator, Multimedia

Email Community Engagement

Capital Metro is led by an 8-member board of directors appointed by various local governing entities in its service area. The Capital Metro board of directors is assisted by 3 citizen advisory committees.

Access Advisory Committee

The Access Advisory Committee promotes and educates the public regarding the acceptance and usage of the transit system. Members represent diverse backgrounds, abilities and interests, including, but not limited to, those who may be of limited English proficiency or who have disabilities, or those who have different levels of experience with public policy and group decision making.

This committee meets the first Wednesday of every month at 5:30 p.m., unless otherwise noted in monthly announcements. Meetings are currently held at Capital Metro Headquarters, located at 2910 East 5th Street.

Customer Satisfaction Advisory Committee

The Customer Satisfaction Advisory Committee (CSAC) provides advice and recommendations on planning, operations, services, and all other matters of concern to Capital Metro customers. The committee is comprised of 9 members who regularly use transit, and are appointed by the Capital Metro board of directors upon recommendation of the Capital Metro chief executive officer. Members assist Capital Metro in developing and maintaining a transit system that is convenient, dependable, and practical.

This committee meets the second Wednesday of every month at 6 p.m. unless otherwise noted in monthly announcements. Meetings are currently held at the Capital Metro Transit Store, located at 209 West 9th Street.

Public Safety Advisory Committee

Capital Metro is broadening its Public Safety program over the next year. The program’s new focused approach will better serve customers, staff and the community, and position the agency to serve the Central Texas of today and the transit system CapMetro is building for tomorrow.

Part of creating a modern approach to public safety is rethinking the roles and responsibilities of its team members. To help have input and community involvement for the new program, we have formed a new Public Safety Advisory Committee. Beginning in 2022, the committee will meet to provide input and feedback to Capital Metro staff and the Board of Directors to help develop and steer this program, including guiding the creation of policies and procedures for the comprehensive program.

This committee will meet at least quarterly, beginning in 2022, and all meetings will be open to the public. Below you will find upcoming meetings – all sessions are currently virtual, and you do not need to register to attend.

Any eligible person seeking an appointment may apply to be considered at any time.

Resources and Contact Information

For more information or to arrange for special accommodations, please contact:

Edna Parra

Board Committee Liaison
CCR-Community-involvement@capmetro.org
512-389-6521
Capital Metro Community Involvement Department
2910 East 5th Street
Austin, Texas 78702

ADA COMPLIANCE: Reasonable accommodations and equal access to communication are provided upon request.

The public is also welcome to attend a Capital Metro board meeting to address any issues or concerns, make suggestions, or just let us know how we're doing. You can also review our Community Involvement Policy.

CapMetro Cares

CapMetro Cares is our initiative to support local non-profits by providing the advertising space on our vehicles to raise awareness about causes aligning with our values as an agency. We are seeking relationships with 501(c)3 nonprofit organizations that have a similar mission to provide a valuable service to the community. Participation in the program is provided to at no charge to the partner.

About CapMetro Cares

Purpose: an agency that serves our community with public transportation options, Capital Metro seeks relationships with 501(c)3 nonprofit organizations that have a similar mission to provide a valuable service to the community and that align with our mission, vision, guiding principles and strategic operating plan. Our CapMetro Cares program offers qualifying partners an opportunity to display co-branded promotional messaging on CapMetro assets.

Goals: an agency that serves our community with public transportation options, Capital Metro seeks relationships with 501(c)3 nonprofit organizations that have a similar mission to provide a valuable service to the community and that align with our mission, vision, guiding principles and strategic operating plan. Our CapMetro Cares program offers qualifying partners an opportunity to display co-branded promotional messaging on CapMetro assets.

CapMetro has an inventory of transit advertising space on its vehicles. The goal is to leverage this space to raise awareness for the mission of participating organizations and to support CapMetro's strategic priority for being a valued community partner.

CapMetro will assume responsibility for the design, printing and installation of either full wrap or full-side bus advertisements used to promote the partner's organization. Artwork will feature a co-branded message presented by CapMetro Cares.

Participation in the program is provided to at no charge to the partner. In order to be eligible, organizations must submit in writing a completed application, which will be measured using the following criteria:

Organization's primary mailing address lies within the CapMetro's service area.
Alignment with CapMetro's mission, guiding principles and strategic operating plan.
Organization must demonstrate significant service and impact to the residents of Central Texas.

CapMetro will review applications every 90 days and select up to 2 organizations to participate in the program concurrently. Artwork will be placed on vehicles for a minimum of 30 days and may be extended at the discretion of CapMetro based on availability and timeliness of the program. Organizations may be able to apply for consideration once every 120 days. Decisions on selection of partners and removal of bus wraps are solely in the discretion of CapMetro.

Note: The program launched in September 2019. With the strong community interest in CapMetro Cares and our first buses on the street. Due to high demand, CapMetro is not accepting applications at the moment. Please check back soon.

Vehicle Mobility Grant Program

In 2014, the Capital Metro Board approved a Vehicle Grant Program to distribute retired rideshare vehicles to the community to increase access to transportation and improve connectivity to Capital Metro services. Since then, we have distributed 66 vans to 25 agencies, providing 35,120 trips.

Capital Metro is seeking proposals from qualified applicants for the Vehicle Grant Program. The goal of this program is to promote innovative solutions by providing services to address critical community needs as well as increase wheelchair accessible transportation options for people who have limited access to transportation.

Grant Application Information

The program will offer accessible retired MetroAccess vehicles to successful applicants that provide community-based services and transportation for the community. Vehicle trips provided through this program shall be coordinated as much as possible with existing Capital Metro services and other transportation resources in the region.

Vehicles will be distributed to organizations to reach two community goals:

To meet an unmet need in the community for accessible transportation, such as providing transportation to veterans, seniors, individuals with disabilities, individuals with low income, individuals with limited English proficiency or individuals with limited access to transit.
To provide support for organizations with innovative solutions to delivering basic needs services such as food, homelessness services, healthcare, literacy or other community-based services.

In exchange for the vehicle(s), recipients will track the type and amount of services provided and/or vehicle trips and will provide a quarterly report to Capital Metro for a period of two years. Capital Metro will provide the reporting format.

Click here to download the application

MetroArt: CapMetro collaborates with Central Texas artists to create lively, inviting public spaces around our transit facilities and services through our MetroArt program.