Community Engagement

Connect with us! We encourage you to get involved and help us deliver high-quality transit service that's truly beneficial to our community.

That's why Capital Metro creates programs specifically for you, the public, to share your transit needs and experiences with us. From regional planning to neighborhood bus service, we want to know how to better serve you.

How to participate:

Request a Meeting
Would you like for us to come speak to your students, community group or organization? Contact us us at
Transportation never stops in Central Texas, neither do we. Learn more and join us as we roll out projects throughout the year.

How to share your feedback:

Contact our Community Engagement staff.

Jackie Nirenberg, Manager
Phone: 512-369-6201

Yannis Banks
Phone: 512-369-6521

Lonny Stern
Phone: 512-389-7509

Melissa Ortiz
Phone: 512-369-6276

Capital Metro is led by an 8-member board of directors appointed by various local governing entities in its service area. The Capital Metro board of directors is assisted by 2 citizen advisory committees.

Access Advisory Committee

The Access Advisory Committee promotes and educates the public regarding the acceptance and usage of the transit system. Members represent diverse backgrounds, abilities and interests, including, but not limited to, those who may be of limited English proficiency or who have disabilities, or those who have different levels of experience with public policy and group decision making.

This committee meets the first Wednesday of every month at 5:30 p.m., unless otherwise noted in monthly announcements. Meetings are currently held at Capital Metro Headquarters, located at 2910 East 5th Street.

Customer Satisfaction Advisory Committee

The Customer Satisfaction Advisory Committee (CSAC) provides advice and recommendations on planning, operations, services, and all other matters of concern to Capital Metro customers. The committee is comprised of 9 members who regularly use transit, and are appointed by the Capital Metro board of directors upon recommendation of the Capital Metro chief executive officer. Members assist Capital Metro in developing and maintaining a transit system that is convenient, dependable, and practical.

This committee meets the second Wednesday of every month at 6 p.m. unless otherwise noted in monthly announcements. Meetings are currently held at the Capital Metro Transit Store, located at 209 West 9th Street.

Resources and contact information

For more information or to arrange for special accommodations, please contact:

Yannis Banks

Board Committee Liaison
Capital Metro Community Involvement Department
2910 East 5th Street
Austin, Texas 78702

ADA COMPLIANCE: Reasonable accommodations and equal access to communication are provided upon request.

Board meetings

The public is also welcome to attend a Capital Metro board meeting to address any issues or concerns, make suggestions, or just let us know how we're doing. You can also review our Community Involvement Policy.

CapMetro collaborates with Central Texas artists to create lively, inviting public spaces around our transit facilities and services through our MetroArt program.