CapMetro Access Rider Tools FAQs

Using RiderApp

1. Using your smart phone or tablet, open your Google Play/App Store to download the CapMetro Access app.
2. Login with your phone number.
3. Click forgot password to reset your password for the first time.
4. Use the app for reservations, cancellations, where’s my ride, vehicle location on a map, access to your rider profile and more.
5. Your password will be the same for RiderWeb.

Using RiderWeb

1. Visit capmetro.org/accessriderweb from your internet browser.
2. Login with your phone number.
3. Click forgot password to reset your password for the first time.
4. Use RiderWeb for reservations, cancellations, where’s my ride, vehicle location on a map, access to your rider profile and more on your desktop.
5. Shares a password with RiderApp.

• Automated notifications available by voice, text, email or push notification to the RiderApp.
• Notifications include:
  • Booking confirmation.
  • Booking cancellation.
  • 1-hour advanced trip reminder.
  • Vehicle arriving shortly.
  • No Show Notice
  • Eligibility expiring soon.
• (Un)enroll in notifications with a live agent, in the RiderApp or RiderWeb.

SparePay lets you pay fares automatically by securely enrolling a credit or debit card. Recommended for riders who primarily use CapMetro Access. Want a truly hands-free boarding experience? Make sure your photo is on file with Access to avoid the need to show ID!  

The CapMetro App lets you buy digital tickets and passes, which you then display for the vehicle operator at boarding. Recommended for riders who use a combination of Access and other CapMetro services.

Paper tickets and passes continue to be available for purchase at the CapMetro Transit Store and at participating local retailers.

Read More Details Here

• Self-service trip booking, cancellation, and “Where’s My Ride” functions by App or Web. Live call center agents will still be available to assist you if you prefer.
• Vehicle location on a map when your ride is nearby. 
• Automated notifications to keep riders informed about their trips by voice, text, email, or app.
• Hands-free boarding option with a photo ID on file and a secure credit card enrolled to auto-pay fares. 
• Rate and review trips in real time. 
• A variety of back-end efficiencies allow staff to better focus on the rider experience. 
• Knowledgeable staff to provide assistance with questions and technical issues. 
• ADA compliant rider web and app. 

• Schedule is automatically reoptimized throughout the day, addressing on time performance, gaps in schedules, cancellations, and balancing workload seamlessly. 
• Modern scheduling algorithm increases ridesharing and lowers back-tracking. 
• First in-last out scheduling settings make it easier to assist riders.
• Real time vehicle location eliminates the need to phone in location details to perform a no show or cancel at door.

• Real-time access to data, will allow us to automate most reporting. 
• Automated workflows to reduce reliance on paper records.
• Simplified service maps.
• Real-time update of customer contact information.
• Real-time create/cancel of recurring trip requests. 
• Real-time creation of most group trips. 
• Real-time ETAs and vehicle tracking on a map. 
• Automated trip scheduling & optimization. 
• Queue of exception trips needing dispatch intervention.
• Built-in on-time performance monitoring. 
• Easily recognize where you have too much/too little service availability. 
• Easy incident logging. 
• Fully customized rider profiles. 
• Fully customized workflows, status tracking, forms, letters, and timers. 
• Letters exportable in various accessible formats (including Braille-ready).
• ADA-accessible interface for staff and riders.