The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination and ensures equal opportunity and access for persons with disabilities. Diversity, Equity and Inclusion assists in compliance oversight under ADA federal regulations 49 CFR Parts 27, 37, 38 and 39. This includes ensuring that ADA guidelines are consistently followed and applied.

To file an ADA or accessibility complaint regarding CapMetro's programs or services, please use the online customer comment form, contact the Customer Service Go Line at 512-474-1200 or do so in person at CapMetro's Transit Store located at 209 West 9th St. Comments will be logged, investigated and responded to.

For additional support regarding ADA compliance, you may contact Martin Kareithi, Director of Systemwide Accessibility, at 512-389-7583 or at customer.service@capmetro.org.