Bikeshare Service Resumes August 11

CapMetro Bikeshare will return in phases beginning August 11, with nearly one-third of the fleet available for riding by August 18. We will provide bikes for customers in high-traffic areas like the University of Texas. All stations will be open for docking, but customers should use the CapMetro Bikeshare app to find available bikes before heading to a station.

Through the crucial partnership with the City of Austin, the Bikeshare team has worked to install several new electrified stations during the service suspension, including two stations at UT.

Service is expected to be fully restored by the end of 2026, after Bikeshare acquires replacement batteries, chargers, parts, restores the workspace and addresses all report recommendations. Thank you all for your patience as we work to restore the full service safely. We understand that you rely on the system and we will continue to update you as more information becomes available.

Refunds

Annual pass holders will automatically receive additional time on the memberships to account for the service suspension. Customers may contact Bikeshare directly at bikeshare@capmetro.org or call the GO line at 512-474-1200 to request a prorated refund.

Bikeshare

Bikeshare is a CapMetro operated system of electric-assist bikes that get you around central Austin and connect you to transit stations. Find a bike near you and start riding! 

Get Bikeshare updates straight to your phone!
Service alerts, station status and tips.

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Quick steps

  1. Download the app: Apple | Google
  2. Find a station
  3. Unlock & ride
  4. Park and end trip

Fares

Single Trip

$2.50

+ $0.25/per minute

1 Day Pass

$10

Unlimited 30-minute trips + $0.25 per additional minute

31 Day Pass

$25

Unlimited 30-minute trips + $0.25 per additional minute

Annual Pass

$150

Unlimited 30-minute trips + $0.25 per additional minute

STUDENT PASS: 50% off Annual Pass for all Higher Education students

Apply for Student Pass

Amenities

  • Rider apps

    Bikeshare (Apple) (Google)

  • On Demand Service

     

  • Service Hours

    Available 24/7

    • Getting Started

    Find a bike and docking station near you with the Bikeshare app or Transit app. Use Bikeshare to get you to your destination, make it to your next transit stop or just ride around your neighborhood.

    Docking Station Locations

    Checks station locations in the Bikeshare app or on the map below.

     

    List of all Bikeshare Stations

    How to Ride Bikeshare

    Visit the Bikeshare Terms & Conditions to learn more.

    Rent

    Download the CapMetro Bikeshare App to purchase a pass (using credit card only) and find a bikeshare station. Scan the QR code found on the bike you wish to unlock. Check the battery level before unlocking. Riders must be 18 years old to rent a bike.

    Read our Terms & Conditions

    Rent

    All rides are 30 minutes max. Dock your bike every 30 minutes to avoid being charged a fee of $0.25 for every additional minute. If you have a student/employee pass, day pass, 31-day pass or annual pass, you must still dock every 30 minutes. Follow
 the rules of the road. Don't ride on sidewalks. Obey traffic lights and stop signs.


    


    View Austin's bike-friendly routes here.

    Return

    Push bike into the dock and hold until you hear a beep. If you have trouble with a dock accepting the bike, try a different available dock or consult our FAQ below.

    Bikeshare FAQs

    • General
    • Bike Rentals and Returns
    • Rules and Safety
    • Account Management
    • What happens if...?

    General Questions

    CapMetro Bikeshare is Austin’s public bikeshare system. Bikeshare helps you take short trips around Austin and connect to other public transit options. Riders can choose a pass type that works for them and proceed to rent, ride and return bicycles from CapMetro Bikeshare stations throughout the city. CapMetro Bikeshare was formerly known as MetroBike, but we conducted a complete equipment upgrade and rebrand in Summer 2024. CapMetro Bikeshare is a collaboration between CapMetro and the City of Austin. 

    A map of our CapMetro Bikeshare stations can be found in the CapMetro Bikeshare app. 

    Sign up using the CapMetro Bikeshare app (Note: Your CapMetro App or MetroBike account will not apply). You could also call Customer Support at 512-474-1200

    E-assist bikes still require the rider to pedal, but an electric motor automatically activates to assist the rider.

    MetroBike was transformed with a complete equipment upgrade and rebrand in Summer & Fall of 2024. The system continues to be a collaboration between the City of Austin and CapMetro. The system’s new equipment is provided by PBSC, a leader in the bikeshare industry. The old MetroBike stations and bikes have all been rehomed, repurposed or recycled appropriately.

    Bike Rentals & Returns

    Once you’ve purchased a pass, rent using the CapMetro Bikeshare app: Scan the QR code (located by the stem) on any bike to unlock.

    Day pass and pay-as-you-ride customers can rent one bike at a time. If you purchase a membership, you have the option of adding 3 dependent passes.

    To return CapMetro bikes, simply slide the bike into an available dock and wait for the green light to confirm the bike has been locked in place. If you received a red light, your bike has not been returned correctly. Pull the bike out of the dock and try again.

    All bikes MUST be returned to an official CapMetro Bikeshare station and properly locked into an available dock. Failure to return a bike to an official CapMetro Bikeshare station will result in additional rental charges and bike recovery fees. If the bike cannot be located, the customer is responsible for the cost of the bike replacement. Failure to return a bike properly may also result in a locked account.  Please read our Terms and Conditions for more information on our liability policy.

    We rely on our customers to use the system as it was designed so that we can continue to provide a reliable service.

    Contact Customer Support immediately by calling 512-474-1200. If possible, return to the bike and confirm the return by pushing the bike into the dock until the green light confirms your return. Bikes not returned properly will result in additional charges.

    If you do not receive a green light when attempting to lock your bike at a station, please:

    • Ensure you have inserted the bike all the way into the dock. Try pushing the bike in by the seat while holding one handlebar.
    • Try a different dock.
    • Try a nearby station with available docks.
    • Call Customer Support at 512-474-1200. Do NOT leave your bike unlocked if you cannot dock it. Extra fees may apply.

    Please check real-time dock availability in the CapMetro Bikeshare app first. All bikes MUST be returned to an official CapMetro Bikeshare station. You can wait for another user to come by and rent a bike, or you can ride to a nearby station with an open dock.

    No. If you would like to reserve a bike for an entire day, we suggest calling one of the local bike repair or bike rental shops.

    No. If you need to make a quick stop, return your bike to an official CapMetro Bikeshare station.

    Rules & Safety

    All riders are strongly encouraged to wear their own helmet while riding a CapMetro Bikeshare bike. However, helmets are not required for adults over the age of 17 in Austin. Remember that you should replace your helmet after any major impact or every 5 years.

    No. CapMetro Bikeshare does not provide helmets.

    Riders must be 18 years of age to rent a bike.

    Account Management

    Yes, you should have received an email in July 2024 showing you step-by-step how to transfer your account to the new system using a promo code. You must use this promo code in the new CapMetro Bikeshare app and use the same email address attached to your old MetroBike account to set up your Bikeshare account. If you need further assistance, please reach out to customer support.

    Please contact Customer Service at 512-474-1200 for assistance.


    Should you exceed the 30 minutes allotted ride time on your pass, you will be charged an additional $0.25 for every minute you continue riding. This does not apply to pay-as-you-ride.

    In the CapMetro Bikeshare app, you will be prompted during sign-up to enter a promo code prior to paying for your pass. You will still be required to enter credit card information to prevent fraud incidents.

    Yes, you can add dependents onto your account to run multiple accounts on the same payment method, with the same account information.

    All bikes MUST be returned to an official CapMetro Bikeshare station and properly locked into an available dock until the green light confirms a return. Failure to return a bike to an official CapMetro Bikeshare station will result in additional charges, bike recovery fees, and if the bike cannot be located, the customer is responsible for the cost of bike replacement. Failure to return bikes properly may also result in a locked account.

    You can cancel your membership at any time by contacting Customer Support or cancel your renewal in the Bikeshare App. Full or partial refunds will NOT be given for unused ride time per our terms and conditions.

    Contact employerprograms@capmetro.org for more information.

    What happens if...?

    All bikes MUST be returned to an official CapMetro Bikeshare station and properly locked into an available dock until the green light confirms a return. Failure to return a bike to an official CapMetro Bikeshare station will result in additional charges, bike recovery fees, and if the bike cannot be located, the customer is responsible for the cost of bike replacement. Failure to return bikes properly may also result in a locked account.

    Please call customer support at (512) 474-1200 to report the bike’s last known location. If the bike is recovered, you will be charged a fee. If the bike is stolen, you will be charged to replace the bike. Please read our Terms and Conditions for more information on our liability policy.

    All bikes MUST be returned to an official CapMetro Bikeshare station. You can either wait for another user to come by and rent a bike, leaving an open dock, or you can ride to a nearby station with an open dock. You can see real time dock availability in the CapMetro Bikeshare app.

    If your bike is missing, you MUST contact Customer Support. You must do this within 24 hours. Your bike is your responsibility until it is successfully locked at an official CapMetro Bikeshare station. If a customer fails to report an unlocked or missing bike, a fee will be assessed to cover the cost of recovery. If the bike cannot be recovered, the customer will be billed for replacing the bicycle.

    1. If your bike is stolen, please contact the police and file a report.
    2. Please contact Customer Support at 512-474-1200 to inform them of the stolen bike.
    3. Once you receive a police report number, that number MUST be provided to Customer Support.

    If you are involved in a crash and someone is injured or there is any type of property damage to the bike or other vehicles, call emergency services (9-1-1). Once you have a police report, you will need the officer’s name, the names of all persons involved, and a copy of the report. Please call Customer Support to follow up at 512-474-1200. You are responsible for riding safely and for returning bikes in good condition. Please read our Terms and Conditions for more information on our liability policy.