Courtesy and Safety
We're serious about safety, and you should be too. Please use common sense in and around our services. And, if you see something
suspicious, say something
to the operator. For more information on how to identify a suspicious item or event, visit the Department of Homeland Security's See Something, Say Something
- If you see something, say something. Report emergencies or suspicious activity to any bus operator, uniformed personnel or call 911. When on MetroRail, use the intercom to reach the train engineer.
- Always use traffic lights and crosswalks, and obey all warning signals and railroad crossing gates.
- When boarding and exiting, watch your step and do not cross in front of the vehicle.
- Please stay back at least three feet from the curb and station platform edge while waiting for the bus or train.
- Standing while riding is permitted except on MetroAccess vehicles. Look for a pole or a strap to hold for safety.
- Sitting or standing in the doorway or the stairwell is never allowed.
- Falling asleep while riding is unsafe. Customers who are asleep are at risk of being injured from unexpected vehicle movements or braking, as well as theft and injury.
- Skating and biking on train platforms or tracks is unsafe, potentially deadly and not allowed.
- The operator must secure your mobility device, such as a wheelchair or scooter, for you.
- Lifts and ramps may be used at any time the vehicle is stopped. Remain alert when boarding or exiting and allow the operator to fully deploy the lift or ramp before entering.
- Buses and trains are allowed to pick up or drop off customers only at official Capital Metro bus stops, stations or designated areas.
- Customers may not board the vehicle once it pulls away from the curb.
- Never approach a moving vehicle or attempt to knock on its doors or windows to capture the driver's attention.
- MetroRail trains are faster and quieter than freight trains and not required to blow horns in designated quiet zones. The Federal Railroad Administration requires train engineers to blow a horn in construction work zones when workers are present, regardless of whether the zone is regularly deemed a quiet zone. Capital Metro currently has ongoing construction projects along the Red Line corridor with work moving to different locations along the track daily or weekly.
- If you are standing on or near the tracks, you may not see, hear or feel the vibration of an approaching train. Be alert and watchful.
- Cross tracks only at designated crossings.
- Capital Metro has a zero-tolerance policy for trespassing within the railroad right-of-way.
- The right-of-way extends approximately 25-feet on each side of the tracks between Downtown Station and the Gracy Farms crossing.
- From north of Gracy Farms to Leander, it extends approximately 50-feet from each side of the tracks.
Unwanted behavior from another person that is threatening, criminal or makes you feel uncomfortable is harassment and is never OK.
- Harassment can be unwelcome touching or physical proximity, sexual advances or comments, photographing without permission and verbal or physical threats.
- If you experience or witness harassment while using CapMetro, tell the bus operator immediately. If on Metrorail, use the intercom to notify the engineer. And call 911 right away if your immediate safety is threatened.
- Assaults on bus operators, whether physical or verbal, put everyone at risk. Call 911 immediately if you witness someone threatening or assaulting an operator.
- Call the Customer Service GO Line at 512-474-1200 to let us know of any incidents of harassment.
What does common courtesy mean on public transportation? Here are general guidelines we ask everyone to follow:
- Customers are allowed one seat and should avoid taking up more space than allowed. Don't lay down. There is no assigned seating.
- If a rider boards a full bus while carrying a child, kindly offer them your seat.
- Do not block vehicle doorways; customers entering and exiting need room to pass.
- Please let customers exit the bus before boarding. And, please exit through the rear door when possible - it speeds up the boarding process and allows our vehicles to better keep to their schedules.
- Allow customers in wheelchairs, people with disabilities, senior citizens and those with small children to board the vehicle first.
- Do not yell out your stop request to the bus operator. When you're about a block away, use the "stop requested" cord or button
- No standing while vehicle is in motion.
- Lap seat belts must be worn, if provided.
- Hospital beds, stretchers, Hoyer lifts, large shopping carts and other devices posing a safety risk are not allowed on board vehicles.
- Bikes are not allowed on vehicles with 15 seats or fewer.