Title VI Compliance
Your rights under Title VI of the Civil Rights Act of 1964:

Title VI, 42 U.S.C. § 2000d et seq, was enacted as part of the Civil Rights Act of 1964. It prohibits discrimination on the basis of race, color or national origin in programs and activities receiving federal financial assistance.

Compliance with Title VI of the Civil Rights Act of 1964 is a federal mandate for all agencies providing public services. Title VI applies to all aspects of the services provided by Capital Metro, which are required to be provided without regard to race, color or national origin. In addition, agencies must also comply with Executive Order 13166, "Improving Access to Services for Persons with Limited English Proficiency."


Proposed Title VI Program Policy Updates

Every three years, Capital Metro must submit an updated Title VI program to the Federal Transit Administration (FTA). The Title VI program ensures Capital Metro’s services and fares meet federal requirements. Capital Metro is now in the window of submitting its program, due July 31, 2021. This is the only time an agency can make changes to components of its program. All agency funding is subject to a compliant Title VI program.

Capital Metro receives federal funding and is required to:

  • Consider impacts to minority and low-income populations
  • Adopt policies with thresholds for when to conduct an analysis for service and fares to determine their impacts on minority and low-income populations.
  • Inform the board of equity analysis prior to a service or fare change

Capital Metro will be updating the Major Service Change, Disparate Impact and Disproportionate Burden policies. These policies establish which service and fare changes will be analyzed to determine if minority and low-income riders experience an unfair impact. The board must approve these policies prior to approving the entire Title VI Program. As part of the approval process, Capital Metro will hold a public meeting on May 3 and public hearing on May 12.


Public Meeting Information

Preview the presentation for our upcoming public meeting:
English Presentation Spanish Presentation

When: Monday May 19th at 6 p.m.
Where: via Zoom -  Register here. We will also stream the meeting live on our  Facebook and YouTube profiles.

En Capital Metro, estamos actualizando nuestras polízas relacionadas con el Título VI, que miden el impacto de los servicios en los miembros de bajos ingresos de la comunidad y los que pertenecen a grupos minoritarios. Únase a la próxima reunión pública virtual para obtener más información.

Fecha: el 19 de mayo a las 6 p.m.
Lugar: vía Zoom -  Registrar aquí


Public Hearing Information

When: Wednesday May 12 at 12 p.m.

Due to the COVID-19 pandemic, at this hearing Public Comment will be allowed via telephone only -- no in-person input will be allowed. Advance registration is required and can be done by leaving a message at 512-369-6040, or by emailing boardofdirectors@capmetro.org and giving a name, email address and telephone number. The deadline to register is one business day in advance of the hearing (noon on Tuesday, May 11). The public is encouraged to participate.

Reasonable modifications and equal access to communications are provided upon request. Please provide notice at least two days in advance. Contact Martin Kareithi at (512) 389-7583 or email martin.kareithi@capmetro.org for more information or to request informational materials in another format.


Revision Process

Capital Metro’s current policies were adopted over seven years ago and need updating to reflect the demographic changes in our service area. This is also an opportunity to incorporate feedback received from the FTA during the past three years and learn from the experience of our peers and best practices.

To assist with updating of these policies, Capital Metro brought in a consulting team with national experience assisting transit agencies to develop Title VI Programs. This will ensure that Capital Metro’s policy update is compliant with FTA guidance and is forward looking with Project Connect improvements, including new modes.

The consulting team started the revision process by reviewing the policies of our peers to see how Capital Metro compared to similar agencies. It was observed that Capital Metro’s thresholds did not align with peers. The threshold, communicated as a percentage, is a measure of the impact on minority and low-income communities versus non-minority and non-low-income communities.


Policy Change Recommendations

Staff is recommending one consolidated policy, instead of three separate policies.

Proposed changes to the Major Service Change Policy include:

  • Clarifying the use of how annual revenue hours/miles are used instead of daily revenue hours/miles
  • Removing specific references to modes to make the policy universal and timeless
  • Explicitly stating that all fare changes require equity analysis
  • Adding exceptions for things beyond Capital Metro’s control (e.g., construction)

Proposed changes to policies related to low-income and minority populations include:

  • Increasing the threshold of impact from 2% to 10%

    This change is not only consistent with how our peers measure their services, but also addresses the need for flexibility to meet the greatest need and bring the service where it is needed. Capital Metro’s current threshold of 2% does not meet any of these objectives, while the proposed 10% threshold focuses efforts on areas that need it the most and guides analysis to better identify unfair impact.

Capital Metro is obligated to avoid, minimize or mitigate impacts to the minority populations and low-income populations. This is accomplished by reviewing the proposed change and making adjustments that could reduce impacts. If a less discriminatory alternative does not exist, the FTA allows transit agencies to implement the proposed changes if:

  • The agency has a substantial legitimate justification for the proposed change; and
  • The agency can show there are no alternatives that would have a less disparate impact on minority riders, while still accomplishing the agency’s legitimate program goals.

The final decision regarding a change is made by the Capital Metro Board of Directors.

Language Assistance Plan Survey

The survey distributed to community-based organizations found that respondents reported that Spanish is the language most often heard when interacting with their community members. Second language most often heard is English, third is Arabic, fourth is Burmese, fifth is French and sixth is Chinese. The following languages were selected by 1-3 respondents: Tagalog, Vietnamese, Korean, Russian, Telugu, and Hindi.

The survey results showed that 82% (23) of respondents have had a community member inquire about how to access public transportation or expressed a need for public transportation service. This shows the importance of Capital Metro services to the Limited-English Proficiency community. 60% of responding community members seek information about Capital Metro services or programs varying from daily, weekly and monthly. 39% respondents said they were not sure how often community members sought Capital Metro services or programs.   

Respondents recommended the following methods for how Capital Metro can best to reach LEP communities in Central Texas including:

  • Having the website in different languages
  • Having a language assistance line available to staff, particularly bus operators
  • Text messages sent in riders' preferred language with general messaging, such as “bus is running late”
  • Training staff about the language assistance services available to them 8-10 times a year, with emphasis on frontline staff

Response from the individual translated service was low. The Spanish survey had 3 respondents and the Vietnamese survey had 1 respondent. All 4 respondents are users of Capital Metro services and are familiar with several services and programs including bus, train, Pickup, MetroBike, CARTS, Project Connect, Transit Store, Trip-planning, Transit Adventures and Customer Service or Go Line.  

No responses were received from the Arabic, Mandarin, Korean, and Hindi surveys.

Title VI Compliance

Capital Metro's office of Diversity integrates program requirements when implementing fare and service changes, as well as any other areas requiring Title VI compliance.

Capital Metropolitan Transportation Authority is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as protected by Title VI of the Civil Rights Act of 1964, as amended (“Title VI”).

If you believe you have been subjected to discrimination under Title VI, you may file a complaint with Capital Metro - Attn: Title VI Complaints at 2910 E. 5th Street, Austin, TX 78702 or via e-mail at titlevicomplaints@capmetro.org or call 512-474-1200.


Title VI complaints must be filed within 180 days from the date of the alleged discrimination. Capital Metro will investigate the complaint and will provide a determination. If you disagree with the determination, you can appeal and submit your complaint to:
Federal Transit Administration, Office of Civil Rights
819 Taylor Street, Room 8A36
Fort Worth, TX 76102
or call 817-978-0558.

Capital Metropolitan Transportation Authority se compromete a que ninguna persona sea excluida de participar, o se le niege beneficios de sus servicios a base de raza, color o origen de nacionalidad como protección del Titulo VI (Title VI) del Acto de Derechos Civiles, como amendado (“Title VI”). Si usted creé que usted ha sido discriminado bajo el Titulo VI, usted puede someter un queja por escrito con Capital Metro - Attn: Title VI Complaints en 2910 E. 5th Street, Austin, TX 78702 o por correo electrónico a titlevicomplaints@capmetro.org o llame 512-474-1200.


Las quejas correspondientes al Título VI deben presentarse dentro de 180 días a partir de la fecha en que tuvo lugar el supuesto acto de discriminación. Capital Metro investigará la queja y dará un determinación. Si la determinación no le es satisfactoria, usted puede apelar y someter su queja a la
Administración de Transito Federal-Office of Civil Rights
819 Taylor Street, Room 8A36
Fort Worth, TX 76102
o llame 817-978-0558.

依《民權法案》第六章提出的歧視申訴應於歧視事發當日起 180 天內提出。 奧斯丁首都捷運局, 依據1964年的民權法案第六項(“Title VI”)的修正規定, 致力於確保沒有任何一個人會因為其種族、膚色或其原住國家的不同, 而被排除於活動參與之外,或被拒絕提供其所應享有的福利。 如若您受到前述第六項中的任何歧視, 請向奧斯丁首都捷運局的下列管道申訴: 

信件請寄 Title VI Complaints at 2910 E. 5th Street, Austin, TX 78702, 

寄電子郵件至 titlevicomplaints@capmetro.org 或打電話至 512-474-1200.


第 六 類投訴必須在涉嫌歧視之日起180天內提出。Capital Metro 將調查投訴並做出裁決。如果您不同意該裁決,可以提出上訴並將投訴提交至:
Federal Transit Administration, Office of Civil Rights
819 Taylor Street, Room 8A36
Fort Worth, TX 76102
或致電817-978-0558。

타이틀 VI[Title VI] 소장은 주장하는 차별혐의가 있던 일자로부터 반드시 180일 이내에 접수되어야 합니다. 오스틴 시 캐피탈 메트로 교통공단은 1964년의 시민권법 제 6장에 따라 어느 누구도 인종, 피부색, 또는 국적에 근거하여 당사에서 제공하는 서비스 혜택을 받지 못하는 일이 없도록 합니다. 만약 시민권법 6장을 위반하는 차별대우를 받았을 경우, 우편이나 이메일, 혹은 전화로 불평을 제기하실 수 있습니다. 

주소: 
Attn: Title VI Complaints 
2910 E. 5th Street, Austin, TX 78702 
전화번호: 512-474-1200


타이틀 VI 이의제기는 반드시 주장하는 차별행위가 발생한 일자로부터 180일 이내에 접수해야 합니다. Capital Metro에서는 해당 이의제기에 관한 조사를 실시하고 결정을 내립니다. 결정 내용에 동의하지 않으실 경우, 귀하는 다음으로 이의제기 및 불만사항의 제기도 가능합니다:
Federal Transit Administration, Office of Civil Rights
819 Taylor Street, Room 8A36
Fort Worth, TX 76102
또는 817-978-0558 번으로 전화하십시오.

Đơn khiếu nại theo Tiêu Đề VI phải được nộp trong vòng 180 ngày kể từ ngày xảy ra sự việc bị cáo buộc là phân biệt đối xử. Hãng Xe Buýt Capital Metropolitan cam kết đảm bảo rằng không một người nào bị loại trừ hoặc từ chối xử dụng các dịch vụ xe buýt vì lý do sắc dân, màu da, hoăc chủng tộc như được bảo vệ dưới điều khoản số VI Đạo luật Nhân Quyền ban hành năm 1964, như đã được tu chính (“Title VI”). Nếu quí vị nghĩ rằng mình là nạn nhân bị kỳ thị dưới điều khoản số VI, quí vị có thể làm đơn khiếu nại gởi về Capital Metro, theo địa chỉ: 

Title VI Complaints, địa chỉ 2910 East 5th Street, Austin, TX 78702, 

hoặc gởi điện thư về : titlevicomplaints@capmetro.org

hoặc gọi điện thoại số : 512-474-1200


Các khiếu nại chiếu theo Tiêu Đề VI phải được đệ trình trong vòng 180 ngày kể từ ngày hành vi kỳ thị xảy ra theo cáo buộc. Capital Metro sẽ điều tra về khiếu nại và sẽ đưa ra quyết định. Nếu quý vị không đồng ý với quyết định đó, quý vị có thể kháng nghị và gửi khiếu nại của quý vị tới:
Federal Transit Administration, Office of Civil Rights
819 Taylor Street, Room 8A36
Fort Worth, TX 76102
hoặc gọi 817-978-0558.

कैपिटल मेट्रोपॉलिटन ट्रांसपोर्टेशन अथॉरिटी, यह सुनिश्चित करने के लिए प्रतिबद्ध है कि किसी भी व्यक्ति को नस्ल, रंग, या राष्ट्रीय मूल के आधार पर इसकी सेवाओं के लाभों से वंचित नहीं रखा जाएगा और उनमें हिस्सा लेने से नहीं रोका जाएगा, जैसा कि 1964 के सिविल राइट्स ऐक्ट के टाइटल VI, संशोधित (“टाइटल VI”), द्वारा संरक्षित है।

अगर आपको लगता है कि टाइटल VI के अंतर्गत आपके साथ भेदभाव किया गया है, तो आप इस पते पर अपनी शिकायत भेज सकते हैं: Capital Metro - Attn: Title VI Complaints at 2910 E. 5th Street, Austin, TX 78702 या titlevicomplaints@capmetro.org पर ईमेल करके या 512-474-1200 पर कॉल करके भी अपनी शिकायत दर्ज करा सकते हैं।.


टाइटल VI की शिकायतें कथित भेदभाव की तारीख के 180 दिनों के अंदर दर्ज हो जानी चाहिए। कैपिटल मेट्रो शिकायत की जाँच करेगा और अपना फ़ैसला सुनाएगा। अगर आप फ़ैसले से सहमत नहीं हैं, तो आप अपील कर सकते हैं और इस पते पर अपनी शिकायत भेज सकते हैं:
Federal Transit Administration, Office of Civil Rights
819 Taylor Street, Room 8A36
Fort Worth, TX 76102
या 817-978-0558 पर कॉल भी कर सकते हैं।

.تلتزم هيئة النقل في العاصمة بضمان عدم استبعاد أي شخص من المشاركة في خدماتها أو حرمانه من الاستفادة منها على أساس العرق أو اللون أو الأصل القومي، على نحو ما يحميه الباب السادس من قانون الحقوق المدنية لسنة 1964، وتعديلاته (المُشار إليه باسم "الباب السادس").

إذا كنت تعتقد أنك قد تعرضت للتمييز بمقتضى الباب السادس، يمكنك تقديم شكوى لدى مترو العاصمة -معنوناً الشكوى باسم: شكاوى الباب السادس، على عنوان 2910 E. 5th Street, Austin, TX 78702 ، أو عبر البريد الإلكتروني: .512-474-1200 أو من خلال الاتصال بالرقم titlevicomplaints@capmetro.org


يجب تقديم شكاوى الباب السادس في غضون 180 يومًا من تاريخ ادعاء التمييز. ستقوم مترو العاصمة بالتحقيق في الشكوى واتخاذ القرار. إذا لم توافق على القرار، يمكنك الاستئناف وتقديم شكواك إلى: مكتب الحقوق المدنية، إدارة النقل الفيدرالية
819 Taylor Street, Room 8A36
Fort Worth, TX 76102
.817-978-0558 أو الاتصال بالرقم
If you need this information in any other language, contact Diponker Mukherjee:
diponker.mukherjee@capmetro.org
512-369-6255