Cap Remap Begins Sunday, June 3
CapMetro to Implement Most Significant Changes in Agency History
AUSTIN, Texas - On Sunday, June 3, CapMetro will implement the biggest service change in its history. With Cap Remap, the agency is creating a simpler, more direct bus network with more frequent routes.
For its June 2018 service change, CapMetro is changing 52 of its bus routes while adding 10 new routes. The agency's High-Frequency Network will grow from the current six routes to a total of 14 that operate at least every 15 minutes, seven days a week.
The new bus network grew out of a recommendation from CapMetro's board of directors to modernize the region's transit system and to increase ridership. CapMetro re-evaluates the service it delivers in a comprehensive manner every five years, and the changes Cap Remap will deliver emerged from the most recent analysis.
The public outreach and planning process for Cap Remap began in late 2015 when the agency began collecting comments and ideas for the draft plan. CapMetro has held 251 public meetings about the changes since then, and the feedback directly informed alterations to the draft plan that were incorporated into the final changes.
CapMetro staff volunteers began at-stop outreach on Monday, May 21 and will be at bus stops throughout the city until June 6 to answer questions and to make sure customers are aware of the changes to their bus routes. During this period, staff will fill a total of 906 ambassador shifts. In the first week of that customer service and education surge, CapMetro staff engaged more than 7,600 customers directly.
In addition, CapMetro will operate a command center from June 3 through June 6 to ensure a smooth transition and to coordinate operations, planning, customer service and public communications.
With Cap Remap, the agency is adding 120,000 service hours annually utilizing CapMetro's current bus fleet.
For more information about the changes, visit our Cap Remap site.
More information about CapMetro schedules and services can be found on the free CapMetro App or by calling the GO Line at 512-474-1200.