Customer Satisfaction Advisory Committee

The Customer Satisfaction Advisory Committee (CSAC) provides advice and recommendations on planning, operations, services and all other matters of concern to CapMetro customers. The Committee is comprised of 9 members who regularly use transit, and are appointed by the CapMetro board of directors upon recommendation of the CapMetro chief executive officer. You will assist CapMetro in developing and maintaining a transit system that is convenient, dependable and practical.

This committee meets the second Wednesday of every month at 6:00 p.m. unless otherwise noted in monthly announcements. Meetings are generally held online over Microsoft Teams. See below for links to the meeting invitations or call into the conference line (512-910-8291 - use the conference ID 813 624 718#) to join the meetings.

Any eligible person seeking an appointment may apply to be considered at any time.

The Customer Satisfaction Advisory Committee (CSAC) is comprised of 9 members who regularly use transit, and are appointed by the CapMetro board of directors upon recommendation of the CapMetro Chief Executive Officer. You will assist CapMetro in developing and maintaining a transit system that is convenient, dependable and practical by providing advice and recommendations on planning, operations, services and all other matters of concern to CapMetro customers. Most importantly, you are a transit enthusiast who is excited to teach others about how to use our system!

CSAC meets the second Wednesday of every month from 6 p.m. to 7:30 p.m. unless otherwise noted in monthly CSAC announcements. Meetings are currently held online. See the calendar below for meeting links.

Can't commit to being a member of CSAC? The public is always invited and encouraged to attend a meeting or to provide their input by sending us your comments or suggestions at feedback@capmetro.org.

Contact the CSAC committee at csac@capmetro.org if you are interested in serving on the committee.

Thank you for riding CapMetro!

Customer Satisfaction Advisory Committee (CSAC) members are transit users recommended by CapMetro's Chief Executive Officer and appointed by the CapMetro Board of Directors.

Committee MemberAppointed OnTerm EndsAppointed By
Diana Wheeler
-6/1/2025Leslie Pool
Ryan Johnson
-6/1/2024Matt Harriss
David Shapiro-6/1/2025Chito Vela
David Foster-6/1/2025Paige Ellis
B.J. Taylor-8/1/2024Jeffrey Travillion
Arlo Brandt
-6/1/2024Becki Ross
Ephraim Taylor*
-6/1/2026Eric Stratton
Betsy Greenberg
-6/1/2026Dianne Bangle
Fangda Lu
-6/1/2026Dianne Bangle

*Current committee chair 

For more information about committee meetings or to arrange for special accommodations, please contact:

Edna Parra, Customer Satisfaction Advisory Committee Liaison