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Customer Satisfaction Advisory Committee
The Customer Satisfaction Advisory Committee (CSAC) provides advice and recommendations on planning, operations, services and all other matters of concern to Capital Metro customers.The Committee is comprised of 9 members who regularly use transit, and are appointed by the Capital Metro board of directors upon recommendation of the Capital Metro chief executive officer. You will assist CapMetro in developing and maintaining a transit system that is convenient, dependable and practical.
This committee meets the second Wednesday of every month at 6 p.m. unless otherwise noted in monthly announcements. Meetings normally are held at the Project Connect Community Office, located at 607 Congress Ave. ***However, during the COVID-19 pandemic, meetings will be held virtually. See below for links to the meeting invitations or call into this conference line (512-910-8291 - use the conference ID813 624 718#) to listen in on the meetings.***
Any eligible person seeking an appointment may apply to be considered at any time.
The Customer Satisfaction Advisory Committee (CSAC) is comprised of 9 members who regularly use transit, and are appointed by the Capital Metro board of directors upon recommendation of the Capital Metro Chief Executive Officer. You will assist Capital Metro in developing and maintaining a transit system that is convenient, dependable and practical by providing advice and recommendations on planning, operations, services and all other matters of concern to Capital Metro customers. This summary of recent CSAC resolutions submitted to Capital Metro's Board of Directors provides an example of actions the committee takes to advise the agency from the perspective of customers and riders. Most importantly, you are a transit enthusiast who is excited to teach others about how to use our system!
CSAC meets the second Wednesday of every month from 6 p.m. to 7:30 p.m. unless otherwise noted in monthly CSAC announcements. Meetings are currently held online. See the calendar below for meeting links.
Can't commit to being a member of CSAC? The public is always invited and encouraged to attend a meeting or to provide their input by sending us your comments or suggestions at feedback@capmetro.org.
Contact the CSAC committee at csac@capmetro.org if you are interested in serving on the committee.
Thank you for riding Capital Metro!
Customer Satisfaction Advisory Committee (CSAC) members are transit users recommended by Capital Metro's Chief Executive Officer and appointed by the Capital Metro Board of Directors.
Committee Member
Appointed On
Term Ends
Appointed By
Lin Rui Li
-
6/1/2022
Leslie Pool
Michael Mena
-
6/1/2024
Terry Mitchell
David Shapiro
-
6/1/2022
Pio Renteria
David Foster
-
6/1/2022
Ann Kitchen
B.J. Taylor
-
8/1/2024
Jeffrey Travillion
-
-
6/1/2024
Becki Ross
Ephraim Taylor*
-
6/1/2023
Eric Stratton
Betsy Greenberg
-
6/1/2023
Wade Cooper
Fangda Lu
-
6/1/2023
Wade Cooper
*Current committee chair
For more information about committee meetings or to arrange for special accommodations, please contact:
The Customer Satisfaction Advisory Committee (CSAC) meets the second Wednesday of every month from 6-7:30 p.m. unless otherwise noted in monthly CSAC meeting announcements. Meetings are currently held online.
