Community Engagement

Connect with us! We encourage you to get involved and help us deliver high-quality transit service that's truly beneficial to our community.

That's why CapMetro creates programs specifically for you, the public, to share your transit needs and experiences with us. From regional planning to neighborhood bus service, we want to know how to better serve you.

Request a Meeting
Would you like for us to come speak to your students, community group or organization? Contact us at feedback@capmetro.org.

Get Involved

Transportation never stops in Central Texas, neither do we. Learn more and join us as we roll out projects throughout the year, and share your feedback by contacting a Community Engagement staff member at engage@capmetro.org.

Three adults at a bus stop looking at a bus system map while standing in front a blue CapMetro bus.

Service Standards and Guideline Update

We regularly make changes to our services and programs and, whenever we do, we follow guidelines to make sure that process serves our community well. Sign up for a focus group meeting to share your input on our processes.

Get Involved

Person looking at phone next to bus stop while person using a wheelchair boards a MetroRapid bus

Project Connect

Stay connected with Project Connect updates, find out about upcoming meetings and share your input in the project planning.

 

Get involved

Meet the Team

Melissa Ortiz
Director of Community Engagement & Involvement

Edna Parra
Manager, Community Engagement & Involvement

Liliana Cortez
Program Manager, Programming & Sponsorships

Kelsey Lammy
Sr. Community Engagement Coordinator

Penelope Ackling
Community Engagement Coordinator

Peter Breton
Community Engagement Coordinator

Advisory and Participation Opportunities

CapMetro is led by an 8-member board of directors appointed by various local governing entities in its service area. The CapMetro board of directors is assisted by 3 citizen advisory committees.

Advisory Committees

Board Meetings

The public is also welcome to attend a CapMetro board meeting to address issues or concerns, make suggestions, or just let us know how we're doing. You can also review our Community Involvement Policy.

View upcoming board meetings

Resources and Contact Information

For more information or to arrange for special accommodations, please contact:

Edna Parra
Board Committee Liaison
engage@capmetro.org


ADA COMPLIANCE: Reasonable accommodations and equal access to communication are provided upon request.

Local Initiatives

CapMetro CaresDress for Success Bus Advertisement

CapMetro Cares is our initiative to support local non-profits by providing the advertising space on our vehicles to raise awareness about causes aligning with our values as an agency. We are seeking relationships with 501(c)3 nonprofit organizations that have a similar mission to provide a valuable service to the community. Participation in the program is provided to at no charge to the partner.

Purpose: an agency that serves our community with public transportation options, CapMetro seeks relationships with 501(c)3 nonprofit organizations that have a similar mission to provide a valuable service to the community and that align with our mission, vision, guiding principles and strategic operating plan. Our CapMetro Cares program offers qualifying partners an opportunity to display co-branded promotional messaging on CapMetro assets.

Goals: an agency that serves our community with public transportation options, CapMetro seeks relationships with 501(c)3 nonprofit organizations that have a similar mission to provide a valuable service to the community and that align with our mission, vision, guiding principles and strategic operating plan. Our CapMetro Cares program offers qualifying partners an opportunity to display co-branded promotional messaging on CapMetro assets.

CapMetro has an inventory of transit advertising space on its vehicles. The goal is to leverage this space to raise awareness for the mission of participating organizations and to support CapMetro's strategic priority for being a valued community partner.

CapMetro will assume responsibility for the design, printing and installation of either full wrap or full-side bus advertisements used to promote the partner's organization. Artwork will feature a co-branded message presented by CapMetro Cares.

Participation in the program is provided to at no charge to the partner. In order to be eligible, organizations must submit in writing a completed application, which will be measured using the following criteria:

CapMetro will review applications every 90 days and may select up to two organizations to participate in the program concurrently. Artwork will be placed on vehicles for a minimum of 30 days and may be extended at the discretion of CapMetro based on availability and timeliness. Non-profit organizations may apply for consideration once every two years. If a non-profit organization is approved for the CapMetro Cares program, they must wait one calendar year to apply to the Community Partnership program. Selection of CapMetro Cares partners is at the discretion of the CapMetro. The non-profit organization will assume responsibility for the design, printing, installation and removal of full-wrap or full-side bus advertisements. Artwork will feature the co-branded message, “Presented by CapMetro Cares."

Note: The program launched in September 2019. With the strong community interest in CapMetro Cares and our first buses on the street. Due to high demand, CapMetro is not accepting applications at the moment. Please check back soon.

Apply for Participation

In 2014, the CapMetro Board approved a Vehicle Grant Program to distribute retired rideshare vehicles to the community to increase access to transportation and improve connectivity to CapMetro services. Since then, we have distributed 66 vans to 25 agencies, providing 35,120 trips.

CapMetro is seeking proposals from qualified applicants for the Vehicle Grant Program. The goal of this program is to promote innovative solutions by providing services to address critical community needs as well as increase wheelchair accessible transportation options for people who have limited access to transportation.

The program will offer accessible retired MetroAccess vehicles to successful applicants that provide community-based services and transportation for the community. Vehicle trips provided through this program shall be coordinated as much as possible with existing CapMetro services and other transportation resources in the region.

Vehicles will be distributed to organizations to reach two community goals:

  1. To meet an unmet need in the community for accessible transportation, such as providing transportation to veterans, seniors, individuals with disabilities, individuals with low income, individuals with limited English proficiency or individuals with limited access to transit.
  2. To provide support for organizations with innovative solutions to delivering basic needs services such as food, homelessness services, healthcare, literacy or other community-based services.

In exchange for the vehicle(s), recipients will track the type and amount of services provided and/or vehicle trips and will provide a quarterly report to CapMetro for a period of two years. CapMetro will provide the reporting format.

Click here to download the application

CapMetro Art and Music

CapMetro collaborates with Central Texas artists to create lively, inviting public spaces around our transit facilities and services through our CapMetro Art and Music program.

Learn more