Customer Experience Hub
Our aim is to provide a high-quality customer experience that exceeds your expectations.
Overall Customer Satisfaction
In April 2024, our survey team boarded our buses and trains to speak with 1,191 CapMetro customers.
Overall, 69% of responders were satisfied or very satisfied with service.
Prioritizing Improvements
Our staff is working on initiatives to improve customer experience in three specific areas:
Frequency and Reliability
Our aim is to get you to your destination on time, every time.
Rules and Fares Enforcement
We’ve created new initiatives to ensure a safe and enjoyable experience onboard and while at stops and stations.
CapMetro’s Phone Apps
CapMetro replaced its legacy app with Umo and the Transit app—making it easier than ever to pay for and plan your ride.
Read the Plan
“Going the Extra Mile” isn’t an empty promise—it’s become a mantra for how we serve our customers. And we’re walking the walk by pulling together teams across the agency to deliver projects and policies that create noticeable improvements to your experience.
This is CapMetro’s first agencywide Customer Experience Plan—shaped by real customer input.
Contact Us
We want to hear from you! Our staff collects customer input from a variety of sources, and no comment or suggestion is too small. Learn all the ways you can make your voice heard.
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