Personal information identifies or describes a person or can be directly linked to a specific individual. Examples of personal information include, but are not limited to, a person's name, mailing address, billing address, telephone number, email address, credit or debit card number, security code and expiration date, and information related to a customer's mobile device and location if a customer uses the App or other traveler tools.
We may request personal information when you submit comments on Capital Metro Services or when you participate in a survey, poll, blog or live chat. You may also be asked to provide information when subscribing to an email newsletter, email alerts, registering for the App, or purchasing Capital Metro tickets online. For example, you may be asked to provide an email address and name if you'd like Capital Metro to respond to input provided via a feedback form or survey.
The personal information you voluntarily provide will be used to respond to your request and analyze trends. Capital Metro may use this information to inform you of service information, promotions, or other news of value to you as a transit customer. We may redirect your message to another government agency that is in a better position to answer your question. This information will not be disclosed to a third party unless you affirmatively consent to its release or unless required by law, court order, or as legally required to do so in connection with law enforcement investigations or other legal proceedings. Capital Metro or its contracted vendors do not sell, trade, or rent your personal information to anyone, except when the purpose and manner of the disclosure has been disclosed to you prior to your providing the information.
We occasionally hire other companies to provide limited services on our behalf, such as processing credit card transactions, sending emails, or answering customer questions about the Services. Those companies may be provided with the personal information they need to deliver the Service for which they are hired. We require these companies to maintain the confidentiality of the information they receive and prohibit them from using the information for any other purpose.
Capital Metro is committed to the security of customer personal information. Capital Metro, together with its service providers, store the personal information provided by Capital Metro customers on computer servers that are located in secure, controlled facilities. Servers are designed with software, hardware and physical security measures in place intended to prevent unauthorized access. Access to personal information is controlled through administrative, technical, and physical security measures and is regularly audited.
Aggregate data is statistical information that is derived from collective data that relates to a group or category of persons. Aggregate data reflects the characteristics of a large group of anonymous people. Capital Metro may use aggregate data and provide aggregate data to others to generate statistical reports for the purpose of managing Capital Metro operations.
Capital Metro tracks activity and function of the Services in the form of log files on web servers. These logs are analyzed by third-party statistical analysis software solutions, such as Google Analytics, to provide visitor activity trend data. The data gathered is used to better organize information contained on the Services and to improve the user experience for our customers. These files merely log visitors to the Services - usually a standard procedure for hosting companies and a part of hosting services' analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the Sites, track user's movement around the Sites, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable. This information is not used to identify our visitors on an individual level.
In the course of operating the Sites, certain information may be collected automatically by cookies. Cookies are small files which can be placed on your computer by web servers when you visit the Sites. Cookie placement helps increase the Sites' general effectiveness for visitors. These files may contain information such as ID's and passwords, personal information, or preferences. During your visit, the server can access these files to help personalize pages or allow you to affect e-commerce more easily. Click here to learn more about opting out of Capital Metro's tailored online advertisements delivered by Network Advertising Initiative members.
We may also use web beacons in order to recognize users and assess traffic patterns, and we may include web beacons and cookies in our email messages in order to count how many e-mail messages have been opened. We may also employ web beacons from third parties to help us compile aggregated statistics and determine the effectiveness of our promotional campaigns. Other than our service providers providing services on our behalf, we prohibit third parties from using web beacons on the Sites to collect or access your personal information.
We may collect information about your visit to the Sites, including the pages you view, the links you click, and other actions taken in connection with the Sites. We also collect certain standard, non-personally identifiable information that your browser sends to every website you visit, such as your IP address, browser type and language, access times, and referring website addresses. As a part of site management, information is collected for analysis and statistical purposes. This information is not reported or used in any manner that would reveal personally identifiable information. It will not be released to any outside parties unless legally required to do so in connection with law enforcement investigations or other legal proceedings, or pursuant to any other legal or statutory request.
If you are concerned about privacy, you may set up your browser not to accept cookies, or you can delete them from your hard drive once you leave the Sites. However, this can affect how you are able to interact with the Sites as well as other websites. This could include the inability to login to services or programs, such as logging into your account. By using the Sites, you consent to the collection and use of information as described above.
Your use of the Services may also include collection of information about your location. The Services may uses your precise current location via GPS (global positioning system) or other network location sources like Wi-Fi and cell towers. In order to use these location services, they must be turned on and available to your device. Location data is not required for participation in the Services and you have the option of declining collection of geolocation data. If you do not wish for your location data to be shared, please respond accordingly when prompted by the Sites or the Applications, or visit your mobile device settings. We do not store detailed location information from the App except as it relates to specific use of a ticket.
Location data provided by any external services (such as Google Maps or the Capital Metro Trip Planner) is for basic navigational purposes only and is not intended to be relied upon in situations where precise location information is needed. Neither Capital Metro, nor its agents, contract vendors nor any of its content providers guarantee the availability, accuracy, completeness, reliability, or timeliness of information, location data, or any other data displayed in the Applications.
Capital Metro does not collect or store personal information from customers downloading, installing or using the Applications on Apple or Android smartphone or mobile devices. However, personal information is collected when customers use the Applications to register for a Capital Metro account. Customers who want to provide feedback via the 'Survey' button in the Applications have the option to provide contact information if they would like a reply. Payment information is collected when customers sign up to make purchases in the Applications.
In the event an Application crashes, a 'crash log file' is automatically generated and sent to the Application's cloud server. Device model, current system version, time of crash, and crash report (a text file which consists of errors/exceptions logs on what caused the Application to crash) is collected for troubleshooting - no personal information is collected or sent to the Application's cloud servers.
Event tracking is utilized to provide information for the Trip Planner feature and to support improved future Application design. Various buttons, links, and actions are logged and sent to Google Analytics server to determine feature usage, content usage, and app behavior. If a data connection is not available, data is temporarily stored on the device until a data connection is established, at which point, data is sent to Google Analytics servers-no personal information is collected or sent to Google Analytics
209 West 9th Street
Austin, Texas 78701