Rider FAQ

Have other questions?

Call the GO Line at 512-474-1200 for Customer Service, route info or any other general questions about our service. Or visit our Transit Store downtown at 209 W. 9th Street.

  • We offer different fares based on the service you use. Services are as follows:

    • Local Service: MetroBus and MetroRapid routes
    • Commuter Service: All Local Service, plus MetroExpress and MetroRail
    • MetroAccess: A shared-ride paratransit service for people with disabilities that mirrors regular services at a reduced rate

    To see specific prices for a service, check out our complete list of fares and passes.

    • Use our Trip Planner for directions or planning routes.
    • Our Schedules & Maps page lists all of our routes.
    • Call the Customer Service GO Line at 512-474-1200.
    • Buy tickets and manage passes in real-time for all of our services with our CapMetro App.
  • If you're looking online, scroll through our Schedules & Maps. Each route includes a link to download the map PDF.

    You can also download PDF lists of routes from our Destinations schedule book.

    If you prefer a hard copy, check on board buses for individual route maps.

    Visit our Transit Store downtown for route schedules, maps and brochures or to purchase a Destinations schedule book for $3.

  • Yes. We provide easy-to-use bike racks on all of our full-sized buses. You can also bring your bike on the train.

    We have lots more information about bikes in our section on biking by bus and train.

  • On our buses, look for the farebox, located by the bus operator. It accepts passes, bills and coins (exact change only please).

    On MetroRapid, there's a farebox for pre-purchased passes by the back doors. If you want a Day Pass, ask the operator for one before inserting your fare.

    For convenience, you can also use our CapMetro App to purchase, store and manage any of our passes. When you board one of our vehicles, just show an operator or fare inspector your pass on the app or scan the QR code (on MetroRapid).

  • Route 20 Manor Road/Riverside starts in Northeast Austin on Manor Road near U.S. 183 and operates every 15 minutes, 7 days a week as part of our High-Frequency Network. It travels on Manor near the Mueller neighborhood before serving the University of Texas campus and zipping through downtown. It also operates on Riverside Drive and then heads to Austin-Bergstrom International Airport.

    Along the way, the Route 20 provides easy transfers to a number of other High-Frequency routes:

    All routes in the High-Frequency Network require a Local fare of $1.25 for a single ride, though if you are going to transfer from route to route, a $2.50 Day Pass will cover you for the next 24 hours. (If you want to ride MetroRail, you'll need a Commuter fare.) The trip to downtown Austin should take about 35 minutes.

  • Call our Lost & Found line at 512-389-7454, email us at lostandfound@capmetro.org or visit the Transit Store. We'll do our best to help. All items turned in on board are collected at our Lost & Found at the Transit Store.

  • Yes, we have several:

    • Our vehicles are equipped with wheelchair lifts, ramp access and priority seating.
    • Our stations, designed with accessibility in mind, offer accessible ramps.
    • For qualified riders, we offer door-to-door MetroAccess service.
    • Read more about our accessible services.
  • Absolutely. If our buses don't work for you, try our MetroRideShare program that offers vanpool service or our MetroRail train service.