CapMetro Brings On-Demand Service to Pflugerville with Pickup

AUSTIN, Texas (March 18, 2021) - CapMetro will launch a new Pickup Zone in Pflugerville beginning March 23, bringing on-demand public transportation to the City. The service takes customers to and from anywhere within the local service zone. Customers can request a ride directly from the smartphone app or by calling the Pickup Service Center at 512-369-6200.

“We are thrilled to bring Pickup to Pflugerville,” said Chad Ballentine, CapMetro’s vice president of demand response and innovative mobility. “The service will provide reliable, accessible and on-demand transit to the community. Pickup is an innovative way to build connections and bridge gaps that naturally occur in any transit network.”

Service in the Pflugerville Pickup zone will be available weekdays between 6 a.m. and 7 p.m. The handicap accessible service will pick customers up from their location within 15 minutes or less. Pickup service can help customers in Pflugerville get to important locations, such as shopping centers, medical services, City Hall, the Library, local parks and downtown Pflugerville.

“It’s time to try pickup in Pflugerville,” Mayor Victor Gonzales said. “This one-year pilot project supports the goals of Pflugerville’s Transit Development Plan while providing residents a safe, reliable and efficient transportation option. With the convenience of on-demand transit, I hope that residents can use this to get to work, appointments or connect to the Tech Ridge bus system to access additional routes across the region. I’m excited that it’s now time to give Pickup a try. Give it a ride.”

Customers can download the app from their phone's app store ( iOS and Android) by searching for "CapMetro Pickup," register for an account and book a trip. Those in the service zones without access to the smartphone app may call 512-369-6200. A one-way ride costs $1.25 - the same charge as a Single Ride pass used to take MetroBus and MetroRapid services. A CapMetro Day Pass, 7-Day Pass or 31-Day Pass will cover a Pickup ride as well.

Kids ages 18 and younger ride free. Children 10 years and younger must be accompanied by an adult.

CapMetro piloted the Pickup service in 2017 and 2018 in Northeast Austin, including the Mueller and Windsor Park neighborhoods. In June 2019, the agency launched service in Manor after which additional zones in Austin and Leander were added. The Pickup service app was developed in partnership with Via which operates on-demand ridesharing networks in New York City, Chicago and Washington, D.C. The company licenses its technology to transportation providers globally, including neighboring cities of Arlington and Fort Worth.

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Samantha Alexander, 512-592-2171
Terri Toledo, 737-222-4474