CapMetro’s August Service Changes Take Effect Sunday, August 17

Agency Implementing an Updated Code of Conduct to Promote Safety, Comfort and Service Reliability

AUSTIN, TX— CapMetro is adjusting service beginning Sunday August 17, 2025, as a part of its triannual service change to improve the riding experience and respond to shifts in how customers use the service.

Key changes include extending Route 483 Night Owl Riverside to Austin-Bergstrom International Airport (AUS), offering expanded airport late-night connectivity for travelers, employees and customers.

Additional Updates in the August 2025 Service change include: 

Consolidating UT Shuttle Routes 670 Crossing Place and 671 North Riverside into a single route - to be named 670 North Riverside for improved frequency and more efficiency 

Transitioning UT Shuttles back to typical service levels, while also providing service between the summer and fall semesters

Resuming school trips on Routes 4, 217, 315 and 333  

Making minor schedule adjustments across various routes to improve on-time performance and reliability

These changes take effect on Sunday, August 17, with Route 483 Night Owl Riverside adjustments starting Monday, August 18.

For more information on the August 2025 Service Change, visit https://www.capmetro.org/servicechange/august-2025-service-changes.

Updated Code of Conduct: 

CapMetro’s frontline staff may now start implementing an improved Code of Conduct, following a comprehensive review aimed at addressing the evolving needs of the transit system and promoting a safer, more respectful environment.

The updated Code of Conduct takes a firmer stance on unruly and disrespectful behavior. Customers who demonstrate or engage in disruptive behavior may be suspended from the system, and may be cited if the conduct violates the law, to help ensure the safety and comfort for all riders.  

The changes also allow frontline staff to apply the rules more consistently and fairly, allowing operators to briefly pause service and contact a supervisor, when it’s safe to do so, if someone is violating the Code of Conduct.

CapMetro remains committed to supporting both its frontline staff, who keep our community moving and connected, and our customers who rely on safe and dependable service.

With this updated Code of Conduct, along with the recent expansion of the Public Safety Department, the agency is taking decisive actions to address the concerns from its staff and customers, while maintaining a safe, respectful and reliable transit experience for all.

To read the new Code of Conduct, visit https://www.capmetro.org/rules.  

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ABOUT CAPMETRO             

CapMetro connects people, jobs, and communities by providing Central Texans with safe, high-quality, and sustainable transportation alternatives. The agency provides over 83,000 daily trips on its buses, trains, paratransit, and vanpool vehicles and serves a population of more than 1.2 million in its 543-square-mile service area. The region’s transportation leader, CapMetro has invested in transit services like its High-Frequency Network, which moves more people, more reliably. CapMetro is committed to increasing regional mobility and, through Project Connect, will transform how people travel throughout Central Texas. Visit capmetro.org for more information.