Other contact information

Visit us

Come in and see us for tickets, maps and any other assistance we can offer.

Transit Store

Address: 209 West 9th Street, Austin, TX 78701
Phone: 512-389-7454
Service hours: 8 a.m. – 5 p.m.
Holiday hours: The Transit Store is open normal hours during the holidays but please check this page and social media announcements during inclement weather for potential disruptions.

For general inquires,  Lost & Found, and ticket sales:

Weekdays  8 a.m. – 5 p.m.

For Reduced Fare and MetroAccess ID Cards:
Weekdays 8:30 a.m. - 4:30 p.m.

Other services


All MetroAccess services:
Tel: 512-852-7272
Fax: 512-369-7779
Paratransit Eligibility:
Tel: 512-389-7501
Fax: 512-369-7779
CapMetro Travel Training:
Hearing impaired customers, please use 7-1-1 Texas Relay


Vanpool matching service
Find a Ride: 512-477-7433 (RIDE)


Rural and small community transportation
Find a Ride: 512-478-7433 (RIDE)

Local Service

Headquarters and Administration offices

2910 E. 5th St.
Austin, TX. 78702
Customer Service GO Line: 512-474-1200

Media contact

Media inquiry
(for news media only)

Community Involvement

Edna Parra

Transit Advertising


People & Culture

Recruiting: HR.Employment@capmetro.org
Verification of employment/employee records: 512-389-7445

Careers with CapMetro

We hire for positions in all departments: IT, finance/accounting, customer service, bus drivers, service personnel and mechanics, rail conductors, mechanics, MetroAccess drivers, and other administrative and operational positions

Learn More »

Legal inquiries

- Public Information Act requests
- Title VI Civil Rights complaints

Report suspected ethics, fraud and abuse:

CapMetro encourages an honest and ethical working environment. If you suspect that a CapMetro employee or vendor is conducting business unethically, you can file a complaint anonymously and confidentially.

Ethics, Fraud & Abuse Hotline: 512-369-6222 | Anonymous ethics complaint