Other contact information

Visit us

Come in and see us for tickets, maps and any other assistance we can offer.

Transit Store

Address: 209 West 9th Street, Austin, TX 78701
Phone: 512-389-7454
Temporary reduced service hours: 8 a.m. – 5 p.m.

For general inquires,  Lost & Found, and ticket sales:

Weekdays  8 a.m. – 5 p.m.

For Reduced Fare and MetroAccess ID Cards:
Weekdays 8:30 a.m. - 4:30 p.m.


Other services

MetroAccess

All MetroAccess services:
Tel: 512-852-7272
Fax: 512-369-7779
metroaccess@capmetro.org
Paratransit Eligibility:
Tel: 512-389-7501
Fax: 512-369-7779
eligibility@capmetro.org
Capital Metro Travel Training:
Hearing impaired customers, please use 7-1-1 Texas Relay

MetroRideShare

Vanpool matching service
Find a Ride: 512-477-7433 (RIDE)

CARTS

Rural and small community transportation
Find a Ride: 512-478-7433 (RIDE)

Local Service

Headquarters and Administration offices

2910 E. 5th St.
Austin, TX. 78702
Customer Service GO Line: 512-474-1200

Media contact

512-592-2171
Media inquiry
(for news media only)

Community Involvement

Jackie Nirenberg
512-369-6201
CCR-Community-involvement@capmetro.org

Transit Advertising

512-369-7758
transitadvertising@capmetro.org

People & Culture

Recruiting: 512-369-6274
Verification of employment/employee records: 512-389-7445

Careers with Capital Metro

IT, Finance/Accounting, Customer Service, and other Administrative positions.

Learn More »


Careers with our Service Providers

MetroAccess sedan and Van Drivers, Bus Operators, service personnel and Mechanics, Rail Conductors and Mechanics.

Learn More »

Legal inquiries

- Public Information Act requests
- Title VI Civil Rights complaints

Report suspected ethics, fraud and abuse:

Capital Metro encourages an honest and ethical working environment. If you suspect that a Capital Metro employee or vendor is conducting business unethically, you can file a complaint anonymously and confidentially.

Ethics, Fraud & Abuse Hotline: 512-385-0371 | Anonymous ethics complaint