Other contact information
Come in and see us for tickets, maps and any other assistance we can offer.
Address: 209 West 9th Street, Austin, TX 78701
Service hours: 8 a.m. – 5 p.m.
Holiday hours: The Transit Store is open normal hours during the holidays but please check this page and social media announcements during inclement weather for potential disruptions.
Weekdays 8 a.m. – 5 p.m.
For Reduced Fare and MetroAccess ID Cards:
Weekdays 8:30 a.m. - 4:30 p.m.
MetroAccessAll MetroAccess services:
CapMetro Travel Training:
MetroRideShareVanpool matching service
Find a Ride: 512-477-7433 (RIDE)
CARTSRural and small community transportation
Find a Ride: 512-478-7433 (RIDE)
Headquarters and Administration offices2910 E. 5th St.
Austin, TX. 78702
Customer Service GO Line: 512-474-1200
(for news media only)
Community InvolvementEdna Parra
People & Culture
Verification of employment/employee records: 512-389-7445
Careers with CapMetro
We hire for positions in all departments: IT, finance/accounting, customer service, bus drivers, service personnel and mechanics, rail conductors, mechanics, MetroAccess drivers, and other administrative and operational positions
- Public Information Act requests
- Title VI Civil Rights complaints
Report suspected ethics, fraud and abuse:
CapMetro encourages an honest and ethical working environment. If you suspect that a CapMetro employee or vendor is conducting business unethically, you can file a complaint anonymously and confidentially.