Other contact information
Visit us
Come in and see us for tickets, maps and any other assistance we can offer.
Transit Store
Address: 209 West 9th Street, Austin, TX 78701
Phone: 512-389-7454
Service hours: 8 a.m. – 5 p.m. [Closed due to inclement weather on Tuesday, Jan. 30.]
Holiday hours: The Transit Store is open normal hours during the holidays but please check this page and social media announcements during inclement weather for potential disruptions.
For Reduced Fare and MetroAccess ID Cards:
Weekdays 8:30 a.m. - 4:30 p.m.
Other services
MetroAccess
All MetroAccess services:
Tel: 512-852-7272
Fax: 512-369-7779
metroaccess@capmetro.org
Paratransit Eligibility:
Tel: 512-389-7501
Fax: 512-369-7779
eligibility@capmetro.org
Hearing impaired customers, please use 7-1-1 Texas RelayCapMetro Travel Training:
MetroRideShare
Vanpool matching service
Find a Ride: 512-477-7433 (RIDE)
CARTS
Rural and small community transportation
Find a Ride: 512-478-7433 (RIDE)
Local Service
Headquarters and Administration offices
2910 E. 5th St.
Austin, TX. 78702
Customer Service GO Line: 512-474-1200
Media contact
512-592-2171
Media inquiry
(for news media only)
Community Involvement
Edna Parra
involvement@capmetro.org
Transit Advertising
512-369-7758
transitadvertising@capmetro.org
People & Culture
Recruiting: HR.Employment@capmetro.org
Verification of employment/employee records: 512-389-7445
Careers with CapMetro
IT, finance/accounting, customer service, bus drivers, service personnel and mechanics, rail conductors, mechanics, MetroAccess drivers, and other administrative and operational positions>
Legal inquiries
- Public Information Act requests
- Title VI Civil Rights complaints
Report suspected ethics, fraud and abuse:
CapMetro encourages an honest and ethical working environment. If you suspect that a CapMetro employee or vendor is conducting business unethically, you can file a complaint anonymously and confidentially.