Other contact information
Visit us
Come in and see us for tickets, maps and any other assistance we can offer.
Transit Store
Address: 209 West 9th Street, Austin, TX 78701
Phone: 512-389-7454
Temporary reduced service hours: 8 a.m. – 5 p.m.
For Reduced Fare and MetroAccess ID Cards:
Weekdays 8:30 a.m. - 4:30 p.m.
Other services
MetroAccess
All MetroAccess services:
Tel: 512-852-7272
Fax: 512-369-7779
metroaccess@capmetro.org
Paratransit Eligibility:
Tel: 512-389-7501
Fax: 512-369-7779
eligibility@capmetro.org
Hearing impaired customers, please use 7-1-1 Texas RelayCapital Metro Travel Training:
MetroRideShare
Vanpool matching service
Find a Ride: 512-477-7433 (RIDE)
CARTS
Rural and small community transportation
Find a Ride: 512-478-7433 (RIDE)
Local Service
Headquarters and Administration offices
2910 E. 5th St.
Austin, TX. 78702
Customer Service GO Line: 512-474-1200
Media contact
512-592-2171
Media inquiry
(for news media only)
Community Involvement
Edna Parra
CCR-Community-involvement@capmetro.org
Transit Advertising
512-369-7758
transitadvertising@capmetro.org
People & Culture
Recruiting: 512-369-6274
Verification of employment/employee records: 512-389-7445
Careers with Capital Metro
IT, Finance/Accounting, Customer Service, and other Administrative positions.
Careers with our Service Providers
MetroAccess sedan and Van Drivers, Bus Operators, service personnel and Mechanics, Rail Conductors and Mechanics.
Legal inquiries
- Public Information Act requests
- Title VI Civil Rights complaints
Report suspected ethics, fraud and abuse:
Capital Metro encourages an honest and ethical working environment. If you suspect that a Capital Metro employee or vendor is conducting business unethically, you can file a complaint anonymously and confidentially.