Access

CapMetro Access

Access is a demand-response, shared-ride service for people whose disabilities prevent them from riding our other bus and rail services. Access service complies with the Americans with Disabilities Act of 1990 (ADA). The term "paratransit" in this section refers to transit that is parallel in service to fixed-route bus service. Our ADA corridor maps can be found here.

As defined by the ADA, a disability is recognized, with respect to an individual, as a physical or mental impairment that substantially limits one or more major life activities. Anyone who, by reason of disability, is unable to use CapMetro's fully accessible bus and rail services may be eligible for Access Service.

To file an ADA or accessibility complaint regarding CapMetro's programs or services, please use the online customer comment form, contact the Customer Service Go Line at 512-474-1200 or do so in person at CapMetro's Transit Store located at 209 West 9th St. Comments will be logged, investigated and responded to.

NEW Access Software!

Access riders can book and manage trips seamlessly, track their vehicle and enjoy a stress-free ride using either our app or desktop software. Click here to open RiderWeb, first time users should select "Log In" and enter their phone number when prompted.

Log In Now

Professional services, options and support:

We offer free travel training for seniors and riders with disabilities. For more information or to schedule an appointment, call 512-369-6083. View the travel training brochure.

If you have a wheelchair or scooters that are challenging to secure on our vehicles, we offer a free service that provides yellow tethers (nylon loops) or identification tape to easily identify safe securement placement for CapMetro vehicle operators. Trained professionals will evaluate your mobility device to determine the best location to place the tethers or tape.

This service is provided by appointment only. To make an appointment, please contact the Travel Trainers at by calling 512-369-6083 or traveltraining@capmetro.org.

The Accessible Touch Pass offers an easier way to pay your fare as you board the bus or any fixed-route service, not CapMetro Access. The Accessible Touch Pass doesn't have to be swiped through the slot on the farebox. Just tap it near the target on the farebox. The pass is available in the following 3 formats:

  • A key fob
  • A bus pass-sized card
  • A wearable wristband

Note: you must have an RFID or CapMetro Access ID Card to purchase and use the Accessible Touch Pass. If you do not have your ID card, you will be charged the full fare.

Who is eligible?

The Accessible Touch Pass is available to the following customers:

  • CapMetro RFID cardholders:
    • Seniors (65 and older)
    • Medicare card holders
    • People with qualifying RFID disabilities
  • CapMetro Access ID Card holders who ride regular fixed routes services only:
    • The Accessible Touch Pass is not an accepted fare for Access service.

How it works

Here's how to pay your fare with an Accessible Touch Pass:

  • Tap your RFID or Access ID Card to the target area of the farebox.
  • Tap your Accessible Touch Pass to the target area of the farebox.

How to purchase or reload your Accessible Touch Pass

  • Go to our  Transit Store, located at 209 West 9th Street. The Transit Store is open weekdays, 8 a.m. - 5 p.m.*
  • Present your RFID Card or Access ID Card.**

*Only the qualified user may purchase or reload the pass.

**Passes may not be purchased or reloaded without proper identification.

Terms and conditions

CapMetro assumes no responsibility for lost passes. Passes are non-refundable and not replaceable if lost, stolen or damaged. A new pass may be purchased for $5 plus the cost of monthly fares. A pass is not valid if damaged, altered or expired, and will require the individual to pay a fare. The Accessible Touch Pass is not an accepted fare for MetroAccess service. Only MetroAccess monthly passes and tickets are accepted on MetroAccess. Bus operators may check the expiration date. The farebox will display pass information, including expiration date.

Anyone interested in becoming a certified Access rider must go through an in-person eligibility review. For information about the eligibility process, to request a Access application or to schedule an eligibility review, please contact 512-389-7501 or eligibility@capmetro.org.

For more information about the Access program, please call:

All Access services:

Tel: 512-852-7272
Fax: 512-369-7779
metroaccess@capmetro.org

Access Eligibility:

Tel: 512-389-7501
Fax: 512-369-7779
eligibility@capmetro.org

CapMetro Travel Training:

Tel: 512-369-6083
traveltraining@capmetro.org
Office hours: Weekdays, 9 a.m.-5 p.m.

Call center hours

Weekdays, 7 a.m.-6 p.m.
Saturday-Sunday, 8 a.m.-5 p.m.

CapMetro General Information

Customer Service GO Line: 512-474-1200
Customer Service TDD: 512-385-5872

CapMetro is committed to the Americans with Disabilities Act (ADA) and complies with all applicable rules and regulations issued by the United States Department of Transportation (USDOT) and the Federal Transit Administration (FTA). CapMetro provides reasonable modification to policies and procedures for customers with disabilities to ensure they can effectively use the agency's transit services.

Individuals requesting a modification should clearly describe what they need in order to use CapMetro bus and paratransit services. When feasible, please make any requests for modifications in advance by contacting: Access Customer Service at 512-852-7272, Access Eligibility at 512-389-7501 or Martin Kareithi, our Director of Systemwide Accessibility, at 512-389-7583. Where a request for modification cannot be made in advance, such as if a barrier or condition exists about which a customer is unaware, a determination will be made at the time of the request.

For more information or to file a complaint regarding a failure to provide a reasonable modification to policies and procedures, please contact:

Martin Kareithi, Director, Systemwide Accessibility
Email: CCR-accessibility@capmetro.org
Phone: 512-389-7583
Mail:
Martin Kareithi
Capital Metropolitan Transportation Authority
2910 East 5th St.
Austin, TX 78702

CapMetro está comprometido con la Ley de Estadounidenses con Discapacidades (ADA, por sus siglas en inglés) y cumple con todas las reglas y regulaciones aplicables emitidas por el Departamento de Transporte de los Estados Unidos (USDOT) y la Administración Federal de Tránsito (FTA). CapMetro proporciona una modificación razonable a las políticas y procedimientos para los clientes con discapacidades para asegurar que puedan utilizar los servicios de tránsito de la agencia de una forma efectiva.

Las personas que soliciten alguna modificación deben describir claramente lo que necesitan para utilizar los servicios de autobús y de paratránsito de CapMetro. Cuando sea posible, por favor haga cualquier solicitud de modificación con anticipación, poniéndose en contacto con: Servicio al Cliente de Access al 512-852-7272, Elegibilidad al Access al 512-389-7501 o con nuestro director de accesibilidad en todo el sistema. Cuando no se pueda hacer una solicitud de modificación con anticipación, por ejemplo, si existe una barrera o condición que un pasajero no esté consciente, se tomará una determinación en el momento que la solicitud he hecho.

Para obtener más información o presentar una queja con respecto al incumplimiento de proporcionar una modificación razonable a las polÌticas y procedimientos, por favor póngase en contacto con:

Martin Kareithi, director, accesibilidad en todo el sistema
Email: CCR-accessibility@capmetro.org
Phone: 512-389-7583
Mail:
Martin Kareithi
Capital Metropolitan Transportation Authority
2910 East 5th St.
Austin, TX 78702

For additional support regarding ADA compliance, you may contact Martin Kareithi, Director of Systemwide Accessibility, at 512-389-7583 or at CCR-accessibility@capmetro.org.

The following senior transportation solutions are provided in Austin and surrounding areas (CapMetro doesn't operate all services listed):

  1. Reduced Fare ID: Half price fare on all services for those aged 65 or older
  2. Pickup: Low cost, on-demand rides within select neighborhoods
  3. CARTS: Public transit in rural areas surrounding Austin
  4. Senior Rider's Guide: Helpful guidelines and resources from the Office of Mobility Management
  5. Senior Transportation from PARD: The City of Austin provides donation-based rides to seniors.

Reminder: All CapMetro services are wheelchair and scooter accessible. Our operators are trained to get you there safely and securely.

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